Atos - Registration Document 2016

D Corporate Responsibility

D.3 Generating value for clients through innovative and sustainable solutions

EMC² Enterprise Hybrid Cloud Federation Ready certification. recognized as the first global service provider to complete the

KPI overview Generating value for clients through sustainable and innovative solutions – D.3.4

2015 PERIMETER

PERIMETER 2016

2015

2014

2016

revenue Per

employee Per

revenue Per

employee Per

GRI code

KPI Name

GROUP GROUP

GROUP

G4-PR5 Customer satisfaction survey PR5_A_c1 Overall Customer Satisfaction from Strategic surveys (score from 0 to 10)

7,9

7,7

7,6

100,00%

100,00%

---

---

PR5_A_c0 Net Promoter Score

48% Not disclosed

Not disclosed ---

100,00% ---

---

G4-EC2

risks and opportunities due to climate change Financial implications and other Qualitative

---

---

---

---

D

G4-EC7

and services supported Development and impact of infrastructure investments in M Euros Sustainable projects with clients Total Revenue of “sustainability offering” (M Eur)

Qualitative

---

---

---

---

AO7

AO7_total

1,670

Not disclosed

Not disclosed ---

100,00% ---

---

A012 Digital Transformation Factory AO12_c1 Digital Transformation Factory revenue (M Eur) services / product developments Initiatives regarding innovative AO10_c1 Customer innovation workshops delivered in GBUs G4-PR8 Customer complaints PR8_A1_c1 Number of third party complaints AO10

1,500

Not disclosed

Not disclosed ---

100,00% ---

100,00%

290

264

123 ---

100,00% ---

100,00%

0

0

0

100,00%

100,00%

regarding breaches of customer privacy, higher than 100000€ privacy, higher than 100000€ Number of customer complaints regarding breaches of customer of customer privacy and losses of customer data resulting in judicial action Total number of material complaints regarding breaches

---

---

PR8_A1_c2

0

0

0

100,00%

100,00%

---

---

PR8_A1

0

0

0

100,00%

100,00%

---

---

AO3 Data Security Incidents AO3_c2 Percentage of Open Security Incidents open vs closed

1,54% 27,87% 6,23% ---

100,00% ---

87,75%

AO3_c3

Safety & Security E-learning Percentage of employees who successfully performed the Data Protection E-learning Percentage of employees who successfully performed the

89% 71% 71%

100,00%

100,00%

---

---

AO3_c4

89% 38% 65%

100,00%

100,00%

---

---

AO3_c5

to Virus Defence Policy Percentage of Compliance

93% 89% 86% ---

100,00% ---

87,75%

AO3_c9 Percentage of coverage of ISO 27001 certifications

100% 100% 100% ---

100,00% ---

87,75%

AO3 e-learning excludes Germany. AO7: Change in methodology, see AO7 Note in D.6.1.5 Methodological detailed information.

Atos | Registration Document 2016

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