PPM 5250-633
Policy and Procedure Manual for the FOG Program
PPM 5250-633 Sewer Maintenance Process & Procedure Manual
Fats, Oil and Grease Program
Raleigh Public Utilities Department - 2018
Table of Contents
FOG New Customer Process‐3.05.P03.5250.................................................................................... 1 FOG Inspection Process‐3.05.P04.5250 ........................................................................................... 5 FOG Enforcement Process‐3.05.P05.5250..................................................................................... 11 FOG Plan Review Process‐3.05.P06.5250 ...................................................................................... 13 FOG Pumping Variance Process‐3.05.P07.5250 ..........................................................................TBD FOG DOP‐FOG‐0001 ....................................................................................................................... 18 FOG Enforcement DOP‐FOG‐0002 ................................................................................................. 21 FOG Plan Review AR‐FOG‐0003 ..................................................................................................... 26 FOG DOP Risk Levels‐FOG‐0004..................................................................................................... 28 WPI.5210.637.2018.03‐ARCGOL New/Edit.................................................................................... 30 WPI.5210.637.2018.04‐Creating Custom Inspection..................................................................... 34 WPI.5210.637.2018.05‐Creating/Viewing Event Layers ................................................................ 36 FOG WPI.5250.633.2018.01‐Updating Customer Master ............................................................. 40
3 KEY SUPPLIERS
SUPPLIER 1 FOG Plan Review Process
SUPPLIER 2 Missing Customer Process
SUPPLIER 3
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 1 Create G S Asset
ACTIVITY 2 Create Customer Master
ACTIVITY 3 Assign Customer Master
ACTIVITY 4 Create and Complete Plan Review if Needed
ACTIVITY 5 Attach Asset and Close WO
ACTIVITY 6
ACTIVITY 7
CUSTOMER 2 FOG Inspection Process
CUSTOMER 1
CUSTOMER 3
3 KEY CUSTOMERS
Process Reference:
Process Name:
Stephen Calverley FOG New Customer Process
3.05.P03.5250
Revision:
Process Owner:
Page:
1 of 4
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A
B
C
D
E
F
G
FOG Plan Review Process
Missing Customer Process
1
1
2
2
Cityworks
PlnRvr
FOG Add Customer WO
New FOG Customer
3
3
Create GIS Asset 1
4
4
ARCGOL
FOGPM
WPI * WPI.5210.637.2018.03 * Attached to this Process
ARGOL New/Edi WPI
FOG Asset
5
5
Create Customer Master 2
6
6
Cityworks
FOGPM
Create Customer Master * WPI under Help tab in Cityworks * Template Name is FOG Customer Master
Create a Custom Inspection WPI
FOG Customer Master Inspection
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7
8
8
9
9
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A
B
C
D
E
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Process Reference:
Process Name:
Stephen Calverley FOG New Customer Process
3.05.P03.5250
Revision:
Process Owner:
Page:
2 of 4
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A
B
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D
E
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1
1
3
Assign Customer Master 3
2
2
Cityworks
FOGPM
Assigned FOG Customer Master
3
3
FOG Inspection Process
4
4
Added from Plan Review?
5
Yes
5
4
No
4
Attach Asset to WO
6
6
Cityworks
FOGPM
FOG Add Customer Attached WO
7
7
5
Complete WO
8
8
Cityworks
FOGPM
Completed FOG Add Customer WO
9
9
RTP
A
B
C
D
E
F
G
Process Reference:
Process Name:
Stephen Calverley FOG New Customer Process
3.05.P03.5250
Revision:
Process Owner:
Page:
3 of 4
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A
B
C
D
E
F
G
1
1
4
Create Plan Review Inspection 7
2
2
Cityworks
FOGPM
Child FOG Plan Review Inspection
3
3
8
Attach Documentation
4
4
Cityworks
FOGPM
Submitted Plans. Forms from Plan Review
Child FOG Plan Review Inspection with Attachments
5
5
Close Plan Review Inspection 9
6
6
Cityworks
FOGPM
Closed Child FOG Plan Review Inspection
7
7
8
8
9
9
RTP
A
B
C
D
E
F
G
Process Reference:
Process Name:
Stephen Calverley FOG New Customer Process
3.05.P03.5250
Revision:
Process Owner:
Page:
4 of 4
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3 KEY SUPPLIERS
SUPPLIER 2 FOG New Customer Process
SUPPLIER 1
SUPPLIER 3
ACTIVITY 1 Update Customer Master
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 2 Create FOG Child Inspection
ACTIVITY 3 Perform and Complete FOG Inspection
ACTIVITY 4 Create Enforcement Inspection if Needed
ACTIVITY 5 QA Completed Inspections
ACTIVITY 6 Reset Inspection Status
ACTIVITY 7
CUSTOMER 3 FOG Enforcement Process
CUSTOMER 2 Sewer Use Ordinance
CUSTOMER 1 Permit WQCS00002
3 KEY CUSTOMERS
Process Reference:
Process Name:
Stephen Calverley FOG Inspection Process
3.05.P04.5250
Revision:
Process Owner:
Page:
1 of 6
© 2017 Business Enterprise Mapping, LLC.
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A
B
C
D
E
F
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FOG New Customer Process
1
1
2
2
Cityworks
Assigned FOG Customer Master Inspection
3
3
1 Review Inspection
4
4
Cityworks
FOGINSP
Review Inspection * Event Layer Shows Assigned Inspections * Group into geographic clusters
5
5
2.01
WPI‐ 5210.637.2018.05 Event Layers
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6
2 Drive to Inspection Site
7
7
Inspection Site
FOGINSP
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9
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D
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Process Reference:
Process Name:
Stephen Calverley FOG Inspection Process
3.05.P04.5250
Revision:
Process Owner:
Page:
2 of 6
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B
C
D
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F
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DOP‐FOG‐0004 Risk Levels
1
1
3
3 Update Customer Master
2
2
Cityworks
FOGINSP
Update Customer Master * Confirm problem * Capture data and facts * Prepare for action
Updated FOG Customer Master Inspection
WPI 5250.633.2018.01
3
3
4
4
4
Create FOG Inspection
5
5
Cityworks
FOGINSP
Chidl FOG Inspection
6
6
5
Perform FOG Inspection
7
7
Cityworks
FOGINSP
8
8
FOG‐001 Inspection
9
9
4
A
B
C
D
E
F
G
Process Reference:
Process Name:
Stephen Calverley FOG Inspection Process
3.05.P04.5250
Revision:
Process Owner:
Page:
3 of 6
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A
B
C
D
E
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G
1
1
4
6
Complete FOG Inspection
2
2
Cityworks
FOGPM
Completed FOG Inspection
3
3
4
No
4
6
Pass Inspection?
Yes
7
QA Completed Inspections
5
5
Cityworks
FOGPM
FOG Inspection Report
6
6
WPI 5250.633.2018.02 QA
Pass QA?
7
No
7
5
FOGPM
Yes
8
Reset Status to Assigned
8
8
Cityworks
FOGPM
Rest Status * Lvl 1 * Lvl 2 * Lvl 3
9
9
2.01
A
B
C
D
E
F
G
Process Reference:
Process Name:
Stephen Calverley FOG Inspection Process
3.05.P04.5250
Revision:
Process Owner:
Page:
4 of 6
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A
B
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D
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1
1
5
Notify of Failed QC 9
2
2
Outlook
FOGPM
Failed QC Report
3
3
4
4
5
5
FOGINSP
10
Reset Status to Open
6
6
Cityworks
FOGPM
7
7
8
8
9
9
2.01
A
B
C
D
E
F
G
Process Reference:
Process Name:
Stephen Calverley FOG Inspection Process
3.05.P04.5250
Revision:
Process Owner:
Page:
5 of 6
© 2017 Business Enterprise Mapping, LLC.
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A
B
C
D
E
F
G
1
1
6
11
Create Enforcement Inspection
2
2
Cityworks
FOGINSP
FOG‐0002 Enforcement
Enforcement Child Inspection
3
3
Enforcement Process
4
4
5
5
6
6
7
7
8
8
9
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B
C
D
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Process Reference:
Process Name:
Stephen Calverley FOG Inspection Process
3.05.P04.5250
Revision:
Process Owner:
Page:
6 of 6
© 2017 Business Enterprise Mapping, LLC.
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3 KEY SUPPLIERS
SUPPLIER 2 FOG Inspection Process
SUPPLIER 1
SUPPLIER 3
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 1 Perform Inspection
ACTIVITY 2 Complete Inspection
ACTIVITY 3 Create Followup Inspection If Needed
ACTIVITY 4
ACTIVITY 5
ACTIVITY 6
ACTIVITY 7
CUSTOMER 2 Sewer Use Ordinance
CUSTOMER 1 Permit WQCS00002
CUSTOMER 3
3 KEY CUSTOMERS
Process Reference:
Process Name:
Stephen Calverley FOG Enfocement Process
3.05.P05.5250
Revision:
Process Owner:
Page:
1 of 3
© 2017 Business Enterprise Mapping, LLC.
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A
B
C
D
E
F
G
FOG Inspection Process
1
1
2
2
Cittyworks
Enfocement Child Inspection
3
3
Perform Inspection Tn
4
4
2.01
FOGInsp
Tn
Complete Inspection
5
5
Cityworks
FOGInsp
Completed Inspection
6
6
Return Visit Needed?
7
7
No
RTP
Yes
Tn
Create Followup Inspection
8
8
Cityworks
FOGInsp
Enforcement Inspection
Follow‐up WPI
9
9
2.01
A
B
C
D
E
F
G
Process Reference:
Process Name:
Stephen Calverley FOG Enfocement Process
3.05.P05.5250
Revision:
Process Owner:
Page:
2 of 3
© 2017 Business Enterprise Mapping, LLC.
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3 KEY SUPPLIERS
SUPPLIER 2 Plan Review Requestor
SUPPLIER 1
SUPPLIER 3
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 1 Review Plan
ACTIVITY 2 Approve Plan
ACTIVITY 3
ACTIVITY 4
ACTIVITY 5
ACTIVITY 6
ACTIVITY 7
CUSTOMER 2 FOG New Customer Process
CUSTOMER 1
CUSTOMER 3
Stephen Calverley FOG Plan Review 3 KEY CUSTOMERS
Process Reference:
Process Name:
3.05.P06.5250
Revision:
Process Owner:
Page:
1 of 5
© 2017 Business Enterprise Mapping, LLC.
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A
B
C
D
E
F
G
1
1
Rqstr
2
2
Plan Submittal Documents
3
3
1
FOG Plan Review AR
Review Plan
4
4
FOGPM
FOG Plan Review AR * FOG‐003 * Attached to this Process
5
5
2.01
Existing FSE/ VMF?
6
Yes
6
4
No
Approved?
7
No
7
5
8
Yes
8
9
9
3
A
B
C
D
E
F
G
Process Reference:
Process Name:
Stephen Calverley FOG Plan Review
3.05.P06.5250
Revision:
Process Owner:
Page:
2 of 5
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A
B
C
D
E
F
G
1
1
3
Send Approval Correspondence 2
2
2
FOGPM
Correspondence of Approval
3
3
4
4
5
5
6
6
7
7
8
8
FOG New Customer Process
9
9
A
B
C
D
E
F
G
Process Reference:
Process Name:
Stephen Calverley FOG Plan Review
3.05.P06.5250
Revision:
Process Owner:
Page:
3 of 5
© 2017 Business Enterprise Mapping, LLC.
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A
B
C
D
E
F
G
1
1
4
3
Notify of Non- Approval
2
2
Correspondence of Non‐Approval
3
3
4
4
5
5
6
6
7
7
8
8
9
9
2.01
A
B
C
D
E
F
G
Process Reference:
Process Name:
Stephen Calverley FOG Plan Review
3.05.P06.5250
Revision:
Process Owner:
Page:
4 of 5
© 2017 Business Enterprise Mapping, LLC.
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A
B
C
D
E
F
G
1
1
5
4
Inspect Site
2
Existing FSE/VMF
2
3.01
3
3
4
No
4
4
Approve Plan?
5
5
6
6
Yes
7
7
8
8
9
9
3
A
B
C
D
E
F
G
Process Reference:
Process Name:
Stephen Calverley FOG Plan Review
3.05.P06.5250
Revision:
Process Owner:
Page:
5 of 5
© 2017 Business Enterprise Mapping, LLC.
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Work Process Instruction (WPI) City of Raleigh Public Utilities Department
Number WPI.5210.637.2018.03
SUBJECT ARCGOL New/Edit
REV
EFFECTIVE DATE
PAGE
OF
1
4
PREPARED BY: Title
Approved by Title
Supersedes
Signature____________________________
Signature___________________________________
1.0 Purpose : This work instruction describes how to add and edit GIS assets in ARCGOL 2.0 Scope Applies to New Customer Process-3.05.P03.5250 3.0 Records
4.0 Associated Documents
5.0 Definitions
ARCGOL – Arc GIS online application for asset edits
6.0 Responsibility
7.0 Tools, Gauges, Fixtures Internet enabled computer 8.0 Safety Requirements
9.0 Instructions
Please see attached instruction sheets
PRINTED COPIES ARE UNCONTROLLED
30
Work Process Instruction-5210.637.03
4/25/2018
ARCGOL - Add/Edit GIS Assets
I. AccessARCGOL at: http://ral.maps.arcgis.com/apps/webappviewer/index.html?id=- 253ca5d1e4ee4c4291cc2765ba99405e II. Select ARCGIS as the option for Signing In
III. Enter Credentials and Select Sign In
IV. Navigate to Asset Location A. Scroll to location
B. Enter address in search box and select magnifying glass. As you type it will give suggestions.
V. After you have navigated to the Asset Location you can either add or edit GIS assets. A. To Add-Proceed to Step VI
B. To Edit Attributes-Proceed to Step IX C. To Move Asset-Proceed to Step XI
31
Work Process Instruction-5210.637.03
4/25/2018
VI. Click the Edit button
VII. Click on the Asset and Drag onto the Map,click and the asset is created.
VIII. Enter the attribute information for that asset.
IX. To Edit Attributes-Select the asset you want to edit.
X. Select the asset you want to edit, click on the ellipsis. A menu will appear, select Edit. The attribute box will appear like the one in Step IX. Enter the updated or changed information and click close.
32
Work Process Instruction-5210.637.03 4/25/2018 XI. Click on the Asset and Drag onto the designated space on the map. Click and the asset is moved.
XII. After you have moved it click off and it will automatically save.
A blue bar will appear to show when it saving.
33
Work Process Instruction (WPI) City of Raleigh Public Utilities Department
Number WPI.5210.637.2018.04
SUBJECT Create Custom Inspection in Cityworks
REV
EFFECTIVE DATE
PAGE
OF
1
1
PREPARED BY: Title
Approved by Title
Supersedes
Signature____________________________
Signature___________________________________
1.0 Purpose : This work instruction describes how to create a custom inspection in Cityworks 2.0 Scope Applies to any inspection process where a custom template is used. 3.0 Records
4.0 Associated Documents
5.0 Definitions Custom Inspection-Configurable inspection template generated for a specific inspection. 6.0 Responsibility
7.0 Tools, Gauges, Fixtures
8.0 Safety Requirements
9.0 Instructions
See attached instruction sheet
PRINTED COPIES ARE UNCONTROLLED
34
Office 15.1 for AMS Create a Custom Inspection
1. On the map, use the Legend tool to select the layer you would like to make selectable on the map. 2. Select a Selection tool and select an asset on the map.
The selected asset is highlighted on the map.
5. Click Create .
Note : If multiple assets are selected, a separate inspection for each asset will be created.
6. Enter information in the Inspection and Details tabs.
The Results panel displays information on the selected asset.
3. Select Inspection on the main toolbar to create a new inspection.
4. Select a template from the list.
7. Click Save .
35
Copyright © 2013–2016 by Azteca Systems, LLC All Rights Reserved.
Work Process Instruction (WPI) City of Raleigh Public Utilities Department
Number WPI.5210.637.2018.05
SUBJECT Creating and Viewing Event Layers
REV
EFFECTIVE DATE
PAGE
OF
1
4
PREPARED BY: Christopher Starling Title Business Porcess Analyst.
Approved by Title
Supersedes
Signature____________________________
Signature___________________________________
1.0 Purpose : This work instruction describes how to add and view Event Layers in Cityworks. 2.0 Scope Applies to any Public Utilities employee utilizing Cityworks. 3.0 Records
4.0 Associated Documents
5.0 Definitions
6.0 Responsibility
7.0 Tools, Gauges, Fixtures Network enabled computer 8.0 Safety Requirements
9.0 Instructions
Please see attached instruction sheets
PRINTED COPIES ARE UNCONTROLLED
36
Office 15.1 Create an Event Layer
WPI.5210.637.2018.05
The saved search appears in the Event Layers panel.
Event layers allow a user to display saved searches as a layer on the map. 1. Click the Open the map icon to open the map in a new tab. 2. Click Event Layer from the Navigation tool drop- down list.
The Enabled check box makes the event layer visible on the map. Clear the check box if you don’t wish the event layer to display on the map. 5. Click Map Refresh at the bottom of the Event Layers panel to refresh the map.
The event layer appears on the map.
The Search Definitions and Events Layers panels open on the work management tab. 3. Select the desired saved search in the Search Definitions panel.
4. Click Add .
6. Hover your mouse over an individual record to view its details.
7. Use < Ctrl + click> to open the record.
37
Copyright © 2015–2016 by Azteca Systems, LLC All Rights Reserved.
Work Process Instruction-5210.637.05
5/4/2018
Cityworks - Viewing Event Layers I. After the Event Layer has been created it can be accessed through the Cityworks Map. II.Open the map and navigate to the legend, the first items in the list are Event Layers.
III. To view an Event Layer, click on the eyeball icon next to the description. Mulitple Event Layers can be viewed at the same time. Just select another eyeball icon.
IV. The work item (Inspection/Work Order/Service Request) can be opened two ways A. To open indvidually continue to Step V B. To open multiple continue to Step VI
V. To open that record hold down Ctrl and click on the Work Item Number and Template Name. This will open the Work Item in another tab.
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Work Process Instruction-5210.637.05
5/4/2018
VI. Click to check the box next to the Event Layer, this will make its selectable.
VII. Drag a selection box around the desired Work Item icons.
VIII. A table will appear showing the slected Work Item icons.
IX. Click the box by iNSPECTIONID to select all or select the desired Work Items one at a time
X. Select the Folder Icon to open the selected Work Items in a new tab.
39
Work Process Instruction (WPI) City of Raleigh Public Utilities Department
Number WPI.5250.633.2018.01
SUBJECT Updating FOG Customer Master Inspection
REV
EFFECTIVE DATE
PAGE
OF
1
1
PREPARED BY: Title
Approved by Title
Supersedes
Signature____________________________
Signature___________________________________
1.0 Purpose : To provide instruction for updating the FOG Customer Master Inspection 2.0 Scope
3.0 Records
4.0 Associated Documents FOG-0004 Risk Levels 5.0 Definitions
6.0 Responsibility
7.0 Tools, Gauges, Fixtures
8.0 Safety Requirements
9.0 Instructions Enter or Confirm the following fields on the FOG Customer Master Inspection A. The Location field has current name of FSE/VMF
PRINTED COPIES ARE UNCONTROLLED
40
Work Process Instruction (WPI) City of Raleigh Public Utilities Department
Number WPI.5250.633.2018.01
SUBJECT Updating FOG Customer Master Inspection
REV
EFFECTIVE DATE
PAGE
OF
2
2
PREPARED BY: Title
Approved by Title
Supersedes
Signature____________________________
Signature___________________________________
B. The Facility Type is correct C. Hazard Level is identified D. Zone is selected
E. Classification Type F. Location Address
G. Location City H. Location Zip
PRINTED COPIES ARE UNCONTROLLED
41
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