2016-2017 PEILCC Annual Report

Table of Contents

Message from the Minister

4

Message from the Chairman

4

Message from the CEO

5

Corporate Governance

6

Mandate of Commission Board

7

Accountability to Government and Public

7

Appointment of Members of the Commission

7

Responsibilities of Commission Members

7

Audit Committee

7

Organizational Chart

9

Executive Summary

10

Sommaire

11

Strategy Map

12

Balanced Scorecard

13

Operational Review

14

2016-2017 Year in Review

14

Financial Performance

14

Customer Service

16

Financial Results

18

Corporate Social Responsibility

19

People & Culture

22

Challenges and Opportunities Ahead

25

Retail Liquor Outlets

26

Statistics

27

Retail Gross Receipts by Store

27

Summary of Profit and Expense Ratios – Two-Year Comparison

28

Our Spending... All Profits Stay Here

28

Sales Volumes (litres) by Category 29 Total Licenses and Special Permits – March 31, 2016 and March 31, 2017 30

Management’s Report

31

Appendix

Auditor’s Report and Audited Financial Statements

33

3

PEILCC 2016-2017 Annual Report