BPCE_REGISTRATION_DOCUMENT_2017

SOCIAL, ENVIRONMENTAL AND SOCIETAL INFORMATION Responsible internal practices

All Groupe BPCE companies are committed to a responsible human resources development policy,which: respects people inall of their diversity; ● is firmly committedto valuing employee skills and promotingtheir ● professionaldevelopment; ensures both the integrationof our new employeesand the growth ● of all of employee skills, in order to help them adapt in their roles and guide their career development. GROUPE BPCE, A MAJOR RECRUITER Groupe BPCE is one of the biggest recruiters inFrance. The recruitment policy aims to attract individuals with the skills needed to allow its businesses to grow, to keep up with changing practices and tomaintaina steady headcount. Groupe BPCE recruits mainly sales specialists to serve its customers on all its markets:individuals,professionalsand businesses.Experts in risk management, audit, finance, IT and digital media are also regularly recruited by all Group companies. University graduates with or without experience can join Groupe BPCE. With its vast array of business lines and tailored training courses, a wide range of professional opportunities is available to match each individual’s motivations and expertise. Groupe BPCE is deeply committed to societal responsibility and the quality of its recruitment. It has a policy of non-discriminationand strives to encouragediversityin terms of applicantprofiles. Each new hire participatesin an integrationprogramthat includesan individual training plan and follow-up interviews throughout the integration period. Groupe BPCE has been committedto encouragingthe employmentof young people for many years and in January 2015 it signed an intergenerationalagreement with a target of at least 50% of new annual permanent hires being under the age of 30. In addition to maintaining a presence at business schools and universities,and throughits recruitmentwebsite,GroupeBPCE and its companies have expanded their coverage as employers on professional networking websites so they can better promote the diversity of theirbusinessesand career opportunities. The Group is continuingto enhancethe applicantexperienceby going digital: from initial contact on networking sites to the electronic signing of employment contracts, and including video pre-selection interviews. In 2016, a referral platform was set up and the first businessline ambassadorprogramswere created.Both programswere further developed in2017. DEVELOPING SKILLS TO SUPPORT THE GROUP’S DIGITAL TRANSFORMATION AND IMPROVE CUSTOMER SATISFACTION The Occupation and Skills Forecasting (GPEC) agreement signed on January 20, 2015 is fully in line with the goals set in the “Another way to grow” strategic plan for 2014-2017, with the three-year

professionaltraining guidelinesadapted accordinglyfor the period to 2017. These guidelinesand goals will be reiterated,and even reinforcedand updated, to meet the priorities and ambitions of the “TEC 2020” strategic plan under a new GPEC agreementcovering the 2018-2020 period (signed onDecember 22, 2017). The Banque Populaire and Caisse d’Epargne professional networks, which brought their labor agreements into line with French law No. 2014-288of March 5, 2014 on professionaltraining,employment and social democracy as of 2014, have a solid HR foundation that fully supports the Group’s training policy, which has three major priorities: adapting employee skills in line with changes in the banking ● business and thebankingmodel; supporting management in the pursuit of collective performance ● while respectingindividual development plans; making investments in training and measuring their effectiveness. ● The trainingprogramsimplementedby Group companiesin 2017 fully reflect the Group’s commitmentto bolstering career developmentat an individual and collective level, with the goal of maintaining employeevalue on the job market. Professionaltraining is seen as an investmentin employeedevelopmentand the long-termperformance of Groupe BPCE companies. The training programs are notably designed to: steer the transformation of banking professions; ● adapt skills to the increasing pace of regulatory change; ● maintain employee expertise; ● cultivate thebenefits of our cooperative banking model; ● enhance customer satisfaction; ● prepare employees fornew positions. ● All Groupe BPCE companies are committed to a responsible human resources development policy,which: respects people inall of their diversity; ● is firmly committedto valuing employee skills and promotingtheir ● professionaldevelopment; ensures both the integrationof our new employeesand the growth ● of all of employee skills, in order to help them adapt in their roles and guide their career development. Groupe BPCE maintaineda remarkablelevel of training investmentin 2017, with 87% of permanent-contractemployeeshaving followedat least one training course during the year. Adapting employee skills in line with changes in the banking business and the banking model Drawing on its Business Observatoryand based on expected changes in jobs and skills, the Group strives to enhance the value of its employees on the job market. This commitmentto a responsible HR developmentpolicy is also reflectedin the Group’s training programs, which supportemployees throughout heir careers,in particular:

6

565

Registration document 2017