It's Not About Me

Table of Contents

• Birth - 4 • History Plaque - 5 • My Kindergarten Days - 8

• More Pre-School Activities - 9 • My Formal School Years - 10 • My Extracurricular Activities - 15 • My Childhood Hobbies - 17 • My Transportation - 19 • Some Reflections on my Surgical Experiences - 20 • Some Interesting People I have Met - 21 • Segregation in the South - 25 • My College Years - 29 • Personal Life – First Job after College - 32

• Time to Get Married - 34 • Being Married Again - 37 • Putting Your Customers ’ Needs First … A Fifty-Year Journey - 39 • How Did I Become a Customer Advocate? - 39 • My First Company … - 40

• My Second Company … - 45 • My Third Company … - 46 • My Working Career - 52 • Service Tips … Things to Think About! - 53

o The Customer is Always Right - 53 o Handling Customer Complaints - 53 o Teamwork … .and how to select your teammates! - 55 o Vision - 55 o Procrastination - 56 o Employee Turnover and why it is important - 57 o Training with a Purpose - 57 o Meetings, Meetings and More Meetings - 58 o Value of On-Line Service - 58 o Path of Least Resistance - 59 o A few words about Ethics in Corporate America - 59 o Self-Service versus Personal Service - 61

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