Care Homes

20 · Friday 11th October 2019 · · 01425 613384


What to look out for in a care home F inding a suitable care home for an aged relative, friend or someone with disabilities can be a daunting task.

• What is included in the weekly fee, what may be charged as ‘extras’ and how much notice is given if fees are raised? • What kind of care, and what services, residents can expect? • What happens if a resi- dent’s condition deterio- rates - can they re-main in the home and, if not, how are alternative arrangements made? • How much notice has to be given on either side?

The first step is to draw up a short list of homes you believe may be able to provide the kind of care you would expect to receive. This may mean visiting several care homes in an area having de- cided they may fit your criteria. The Care Quality Commission provide a detailed guide of what to look for and you can check details such as ratings and standards on their website. When visiting a care home be sure to spend some time looking around and talking to the person in charge, as well as other staff and residents. First impressions are often an important clue as to how a home is run. For example: Are you greeted in a friendly way when you arrive? Is the atmosphere homely and welcoming? Is it clean and pleas- antly decorated and furnished? Are there any unpleasant smells? Are the residents happy and re- sponsive? One of the best indication of a good home is that the residents appear happy and responsive, and

that individuals are treated with dignity and respect: One of the key considerations are what type of bedrooms are available. For example can resi- dents have a single room and are they bedrooms bright and pleas- ant? Do staff respect people’s right to privacy, and knock on bedroom doors? Staff should also be cheerful and tactful about helping residents use the toilet and changing them if they are incontinent. In the living areas look out for whether chairs are arranged in groups to encour- age socialising, rather than placed in a circle around the outside of the room. Also observe whether the TV or radio is left on when no one is watching or listening and is there more than one room where residents can sit or where they can be quiet or see visitors? For meal times enquire whether special diets are catered for and whether residents’ likes and dis- likes are taken into account. Look out for whether a choice of food is offered at mealtimes and ask to

A familiar face has re-joined Kingsley Healthcare’s operation on the South Coast.  The draw of supporting resi- dents, families and staff at High- cliffe Nursing Home and Kingsley Healthcare’s other homes in Dor- set has brought Terry Bailey out of retirement.  Mr Bailey, of Marabout Close, Christchurch, was a popular figure during a successful spell managing Highcliffe Nursing Home before he took on the responsibility of Kings- ley’s entire operation in Dorset as operations manager.  He finally took on the role of de- velopment director, looking at op- portunities for Kingsley to expand in the area, before he took early retirement two years ago.  He returns as a senior manag- er overseeing Queen Charlotte Nursing Home in Weymouth and Branksome Heights Care Home in Bournemouth as well as Highcliffe.  Mr Bailey said: “I have really missed the friendly interaction with residents, families and staff that you find in a care home.  “It’s an exciting time for my new challenge as this is Kingsley’s 20th anniversary year and we have just finished a fabulous £2.5m extension and refurbishment scheme at Highcliffe.  “The work has created 16 luxury new suites which are certainly im- pressing people who come to look around.”  He said an important part of his vision was to further drive up standards at all three homes.  “They are already all rated ‘good’ see the current menu. Staff should also be trained to sensitively help people eat their food, if necessary. Are visitors, including children, welcomed at any time and are there quiet areas where relatives can spend time with residents? Visitors may also be encouraged to take residents out, or join them for a meal as well as making drink for themselves and the resident. Residents should be stimulated without feeling stressed, so that the care home provides personal- ised activities that are suitable and are there daily activities or are res- idents left to sit in front of the TV? Care homes should also be able to provide suitable trips and out- ings while special events should celebrated such as birthdays. Res-

idents should also be encouraged to take exercise as well as being able to choose and listen to a varie- ty of music when they feel like it so as not to disturb fellow residents. Security and safety are also key factors in the choice. This in- cludes arrangements for keeping residents safe and secure as well as measures to reduce the risk of falls and call systems if the person needs help. If you are arranging a home independently, make sure you have a contract with the home or a statement in writing. Get advice from a solicitor or Citizens Advice Bureau before signing any agree- ment. You need to be clear about:

Terry returns home

Your Home from Home

£1 MILLION REFURBISHMENT COMPLETED Osborne Lodge is a well-established family run care home situated within walking distance of New Milton town centre, GP surgeries and community centre Welcoming and friendly atmosphere All rooms have en suite facilities Choice of all meals Long term highly qualified staff Full range of activities RESPITE & DAY CARE FOR THE ELDERLY Are you looking after a loved one at home? Do you need a few hours to yourself? Or are you living alone in need of stimulating company? Have you had a fall and need to regain your confidence? We cater for clients wanting ongoing or short-term day care, or day care that can be called upon occasionally, whenever the need arises HALF AND FULL DAY CARE AVAILABLE Including lunch and activities (full day includes evening meal) Contact tel: 01425 618248 Email: |

F ollowing the Quaker ethos of kindness, respect & friendship in our care, we welcome anyone to take up our services. Our aim is to make a real difference to the lives of the people who choose to join us at Quaker House.

We pride ourselves on putting you first, tailoring care to your specific needs and wishes, whilst continually promoting your independence. We offer a range of care, from short-term respite and reablement to extra care for those people who need more than their own carers can manage. Our staff have the heart and desire to provide a confident and competent service whilst also being highly trained professionals.

We have a ‘Good’ rating from the Care Quality Commission (registered provider No. 1-101663819) and are a registered charity (number 1156022)

Terry Bailey outside Highcliffe Nursing Home

We welcome families and friends at all times. Why not come and get to know us? You are very welcome to visit us for a day or stay for a short term before committing yourself to this major change in your life. You are equally welcome to move straight in and enjoy everyday life with us.

family ethos, still inspirationally led by its founders Daya and Sumi Thayan.  He said: “Kingsley has come on an incredible 20 year journey and has an enviable reputation in fam- ily-led health care locally and na- tionally.” 

by the Care Quality Commission and the next step is to take them towards ‘outstanding’. I believe we are already making good progress towards that end,” he said.  Mr Bailey said a strong virtue of Kingsley was that it is a fami- ly owned business, with a strong

40-44 Barton Court Road, New Milton BH25 6NR | call 01425 617656

Inspected and rated

Our luxury new suites are ready for viewing! Call us today to arrange a visit.

Highcliffe Nursing Home , 5 Stuart Road, Christchurch, Dorset, BH23 5JS

Nursing care Residential care Dementia care Respite care

Call us today on 01425 689799 or visit

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