Capital Equipment News March 2015

CONSTRUCTION: ROAD BUILDING TRA SP RT

“The opportunities available with ServiceCare are numerous especially for the smaller operator who is now able to micromanage each vehicle.”

meaning it can then control maintenance management. The workshop arranges maintenance appointments in direct con- sultation with the customer’s schedule and organises the work to be carried out in such a way that the workshop visit is as short as possible. This also includes or- dering planned spare parts. The vehicle is thus returned to action and earning money more quickly. The service is free of charge for customers with maintenance contracts. Proactive maintenance scheduling also decreases repair and administrative costs. No important repairs or maintenance work is forgotten – which often results in un- necessary follow-up costs. MAN therefore makes proactive mainte- nance easily accessible, as MAN Service- Care can be used independently of a ser- vice contract. Customers with telematics

contract with MAN and using it for his fleet management or alternatively installing his own system if he has a dedicated manned control facility. The opportunities available with Service- Care are numerous especially for the small- er operator who is now able to microman- age each vehicle and have the advantage of receiving service notifications by means of e-mail, sms or direct contact from the ser- vice controller. Should there be any overdue service the Head of Maintenance is notified who enters into a progressive notification programme to advise the customer and ar- rangements made to rectify the situation. MAN ServiceCare makes it possible to for any customer to optimise the total cost of ownership, especially the smaller fleet op- erator who does not have the infrastructure for a 24/7 monitoring of his fleet. b

vehicles that would like to use the service simply need to allow their MAN service outlet to access the maintenance data por- tal. Even the basic service package from MAN ServiceCare covers all information required by the workshop for maintenance scheduling. Each new MAN vehicle is fitted with hard- ware (“black box”) at the time of assembly and which is regarded as standard fitment on all MAN vehicles. Coupled to the vehi- cle electronics this box stores all the data captured from the various functions of the vehicle’s electronics and provides a com- prehensive history form the initial start-up. The information from this box is relayed to a central data bank operated by a service provider contracted to MAN. Once the ve- hicle is sold the new owner has the option of having access to the stored information at any given time by signing a maintenance

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CAPITAL EQUIPMENT NEWS MARCH 2015