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WINTER NEWSLETTER
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Housing Authority Cont.
Ed Sherwood, US Army
Ed received an Honorable Discharge
after serving in the US Army from
1975 to 1976. He would also find
himself homeless for the last two
years. Ed has a history of chronic
homelessness which made it a bit
more challenging to build his trust. A
Council Member from the City of
Riverside learned about Ed and
asked the City’s Outreach team to
engage him for services. He was
then connected to the VA Loma
Linda and issued a HUD-VASH
voucher in July 2015. Due to the
challenge of finding an affordable
housing unit (in addition to finding a
landlord that would take his dog)
and other significant barriers, his
voucher expired before a housing
placement was identified. None-the-
2015 Customer Service Survey
The Housing Authority continually surveys the
customers that we serve and annually compiles
the results. The survey participants are
primarily Section 8 and Public Housing
customers. This seven-question survey
provides our agency with very good feedback on
how the customers we serve rate our service.
In 2015, we received 388 surveys total from the
Riverside and Indio locations to include in the
results. Our customers rate our service:
96% Favorable
2% Unfavorable
2% No Response (to one of the questions)
Factoring out the 2% No Response, this result is
actually 98% Favorable. This is a great
accomplishment by all staff responsible for
dealing with our customers and something that
which all of us in the Housing Authority can be
proud.
less, our local outreach teams did
not give up and transportation was
coordinated for him to the DMV for
him to obtain his California ID and
to the VA Loma Linda Medical
Center for continued healthcare
treatment. Ed reports hearing about
the Veteran Housing Fair through
the Housing Authority and a
Secretary at Harvest Christian
Fellowship. He attended and was
issued a new HUD-VASH voucher
and matched to a unit that would be
ready for move-in December 30
th
.
He is now in his unit and expresses
a sincere appreciation for everyone
who, “…never gave up on him.”
Perris Family Apartments
In February, 2016, The Coachella Valley Housing
Coalition will celebrate its grand opening for
Perris Family Apartments located in the City of
Perris. The County of Riverside contributed
$1,000,000 in HOME funds for the construction
of the multi-family apartment complex. As a
result, units will be rented to eligible low-income
households. The Complex consists of 75 units
and is also equipped with a community room,
swimming pool and tot-lots. Residents will also
have the advantage of on-site services including
tutoring, after school programs and GED
preparation programs.