IBO Book

ATTITUDE

PERSONAL MEMBER SUPPORT

The unique value of a Herbalife Member

One of the first ways to offer your customers added value is to make sure you are a product of the products and you’ve reached your

personal best; your Level 10 goal, so take the products every day. When you get your own product results and people see your body

transformation, you will be able to talk to them from your personal experience – sharing with them the knowledge you’ve learnt along the

way. When you speak from your own genuine experience and your customer can see your results first-hand, you are in a strong position.

The personal relationship with your customer and selling directly to them is the added value you, as a Herbalife Member, can provide

and is an advantage over the alternatives. A customer going into a supermarket and simply selecting a product off the shelf will not

necessarily get the best results, Buying off the shelf can mean missing out on real insight or education on how the product works. This

method of purchase also does not include the ongoing support, encouragement and guidance that can take place in direct selling.

That’s why, as a Herbalife Member, by focusing on adding value, customer support and first – class service, you can help your

customers become happy, loyal and interested in Herbalife.

There are some key ingredients that are involved to help your customers reach their Level 10 goals. Work with your customers to help

them live out a healthy, active lifestyle with

healthy diet

, the

right exercise

programme and the

right products

for their needs. Being

personal coach

to your customer also means motivating them, making adjustments to their programme as needed and keeping

them on track to getting into the best shape of their lives. Don’t forget that a key part is to make sure you help get them involved in

community

activities. Of course your customer also needs to be committed to putting in effort and maintain the right approach. With

this formula, it’s much more likely your customers will see the positive change they desire and achieve their goal.

Healthy Diet

Right

Exercise

Right

Products

Personal

Coach

Community

ACHIEVE &

MAINTAIN

YOUR GOAL

THE VALUE OF A MEMBER