Let the tears flow
It’s not uncommon, when people release an-
ger from their bodies this way, for people to
feel the urge to cry. If you feel like crying, al-
low the tears to flow. According to Minnesota
research scientist William Frey, crying can help
to wash chemicals that trigger the stress hor-
mone cortisol out of your body—one of the
reasons we feel so much better after a good
cry.
Purge the rest of your anger at home
When you get home, pound a mattress with
your fists, hit a tree with a rolled up newspa-
per, scream into a pillow, growl, or hit old tel-
ephone books with a flexible hose. After all
this physical activity, your face will be relaxed
and you’ll sleep very soundly. Watch how good
you feel the next day when it’s time for work.
Reprogram your thought patterns
A side effect of workplace anger is blame, on
the one hand, and feeling victimized on the
other. Interrupt destructive thinking about
how people and things “should” be and accept
what is. You can change your thought patterns
the same way you memorized times tables as
a kid-through repetition. Repeat out loud:
“
People and things are the way they are, not
the way I want them to be.” Say it and think it
hundreds of times, until it’s absolutely auto-
matic. It’s a powerful phase to use before
work, throughout the day in your high-
pressure job, or just general.
The results?
Expressing the emotional energy and focusing
on acceptance dissipates anger and restores
balance. You’ll feel more centered and loving.
Your thinking will be clearer. And you’ll be able
to calmly accept what is, or be able to say or
do what you need to in order to resolve the
situation. –
Jude Bijou
Jude Bijou, MA, MFT, is a respected psycho-
therapist, professional educator, and workshop
leader. Her theory of Attitude Reconstruction
©
evolved over the course of more than 30 years
working with clients as a licensed marriage
and family therapist, and is the subject of her
award-winning book,
Attitude Reconstruc-
tion: A Blueprint for Building a Better
Life.
Learn more at
http://www.attitudereconstruction.com/
Learning how to be an effective communicator
when answering the phone is all a part of cus-
tomer service 101. Here are a few tips from
UnitedCallCenter.com:
Communication
-
When people call in for
support or information, they want customer
service agents who speak well and know their
stuff.
Domestic Employees
-
Businesses are far
better off when they work with domestic call
centers that pay extra for qualified, American
customer service agents, who won’t alienate
callers by confusing them with unfamiliar dia-
lects and poor language skills.
On-site employees
-
Remote agents who
answer calls at their homes offers no way to
protect the security of clients and their cus-
tomers.
Good security
-
Businesses should only work
with centers that have strict policies of con-
duct that prevent employees from having per-
sonal belongings and pens at their desks,
since these might allow them to photograph or
wrist down credit card information.
Modern equipment
-
Will make the client’s
company information and that of the caller
available the moment it is needed.
Affordability
-
Companies should look for one
that offers customizable plans that will fit most
any budget.
Versatility
-
Invariably, businesses get better
customer support when they work with a cen-
ter that has a wide range of experience. We
have experience providing customer service
for just about every type of company.
MANAGEMENT
HANDLE YOUR HANDLE
R
ELIABLE COMMUNICATION
TIPS
WWW.TOMIMAGAZINE.COM
NOVEMBER 2012 35
WWW.UNITEDCALLCENTER.COM