Industry News
8
M
ay
2014
Calibration, in-house or on-site
CUSTOMER satisfaction is Sikora’s
most important aim. Not only the
technology is focused on this aim, but
also the customer service. This service
is diverse and includes the handling
of support requests, commissioning of
equipment, maintenance or repair and
the supply of spare parts.
Sikora also offers device training,
and is putting a focus on a calibration
service. With the company’s extended
service support, customers can choose
from a variety of service possibilities,
no matter in which part of the world the
devices are installed.
After the delivery of Sikora devices,
adjustment is not necessary.Adjustment
in this sense means the correction of
the actual value to the nominal value in
order to receive a correct display of the
measuring values. All Sikora devices
are free of moving parts, so they are
not subject to wear, which influences
the measuring accuracy. The company
states that users can therefore expect
Sikora devices to work, even after
years, as precisely as on the first day.
For the required monitoring of
measuring equipment according to
ISO 9001, Sikora offers a calibration
service to customers. With this
equipment calibration, the accuracy
of the measuring device is verified
and documented. Customers usually
require a calibration of their devices
once a year, and can put this in the
hands of Sikora. The benefit for
customers is that they do not need to
buy and maintain the calibration tools
and equipment, and personnel costs
can be reduced.
A distinction is made between two
options: the in-house calibration
service, and the on-site calibration
service. With the in-house calibration
service, the calibration of devices is
performed by a Sikora engineer at the
company’s headquarters in Bremen,
Germany, or at the specially equipped
Sikora subsidiaries.
A functional test and basic cleaning
is carried out, and the reliability and
accuracy of the device are checked.
The customer receives a ‘calibration
certificate’ that confirms the successful
calibration with certified test probes.
As a special service, Sikora can
provide loan equipment for the time of
calibration.
For customers with permanently
installed equipment or with the need
to avoid time losses due to the de-
installation and shipping of the device,
Sikora recommends the on-site
calibration service. The calibration is
performed by a Sikora service engineer
or by a trained employee of one of
the Sikora subsidiaries directly at the
customer’s site. A functional test and
basic cleaning is carried out and the
reliability and accuracy are checked.
In addition, the employee checks
the installation of the device on-site,
maintains the equipment and offers
employee training on request.
Sikora AG
– Germany
Fax: +49 421 48900 90
Email:
Website:
Sikora now offers a
calibration service
for customers
New brand identity for Tri Tool
TRI Tool Incorporated has introduced
a new brand identity. The ‘double T’
symbolises the company’s name, and
the new tagline – ‘Building Performance’
– reflects the company’s dedication to
building high-performing quality tools,
services and teams.
“We needed a brand identity that
exemplified who we are as a company
and what we do for our customers,”
said Debra Scherber, vice-president
of marketing. Building Performance is
our promise to continually deliver the
highest level of safe, reliable, quality
tools and dependable on-site services
to our customers and distribution
partners.”
“Tri Tool has always been a company
of innovation, but we didn’t want to
stop at just innovating products and
services,” said Jerri Wernette, executive
vice president. “It’s important for us to
honour our heritage with the ‘double
Ts’, but create a more contemporary
look with a message that positions us
as a trusted market leader.”
Tri Tool manufactures portable
precision
equipment
specifically
designed for pipe bevelling, flange
facing, in-line cutting, multi-process
orbital pipe welding, high performance
pipeline machinery, and a wide range of
internal line-up clamps. The company
also offers on-site machining and code
welding services as well as equipment
rental.
Tri Tool Inc
– USA
Website:
