Page 47 - Dealer Guide 1.2.2013

Delivering More 47
Damaged Merchandise via Common Carrier Delivery
■ If visible product damage or a shortage is identified, mark the Damage/Shortage clearly on the Bill of
Lading, then please call (800) 995-0525 ext. 195 (customer service) or ext. 159 (claims department) for
further instruction.
■ Please provide us with a copy of the signed Carriers Bill of Lading, noted of the damage or refusal.
■ Most carriers only allow 7 days to file a claim; calling Blish-Mize customer service or our claims
department, needs to be done right after you receive and see any visible damage or shortage to your order.
If you sign a Bill of Lading clear / ok, and you find visible shipping damage or shortage, it will be you, the
customer’s responsibility to file the claim directly with the carrier, not Blish-Mize.
Checking in the order (Common Carrier Delivery Orders)
■ Please refer to the Order Check-In Process of the Dealer Services Guide to properly check in an order
from us.
■ When checking in an order, and if a concealed damage or a shortage is identified, please
submit a Credit Request, selecting the proper credit code for those short or damaged items.
■ If you have received an item / items but did not order it, or received more items than ordered,
(both examples know as an “overage”), please submit a credit request selecting the proper overage credit
code, and return any merchandise as instructed.
■ All concealed damage or shortage claims should be reported within 14 days.
Returns to Stock
■ Merchandise must be:
1. Purchased from Blish-Mize.
2. Completely saleable:
a. Merchandise sold in full cartons only (Do Not Break Cartons) cannot be returned in less
than full cartons.
b. Merchandise must be in original cartons without markings or stickers.
Note: If package has been damaged by removal of markings or stickers, it is not saleable.
c. Discontinued items are not saleable; therefore, not returnable.
■ Inspect merchandise to verify that is saleable:
1. Merchandise returned to Blish-Mize that is not saleable will be returned and no credit issued.
2. At Blish-Mize’s option, markings or stickers may be removed to make the merchandise saleable,
in which case a 15% fee is deducted from the credit for the returned merchandise.
■ Returned merchandise is subject to a 25% restocking fee on claims submitted more than 30 days after the
invoice date. No returns after three months.
■ Our merchandise return policy does not provide for the return of overstock or slow-moving inventory,
unless approved and authorized by Blish-Mize Sales Management.
■ Only regular stock merchandise is subject to return if qualifications are met. Special Order, Relay/Pool or
any merchandise that is not regular Blish-Mize stock merchandise is not returnable. Promotional
merchandise that has been ordered is also not returnable.
Credit & Returns Policy / Guidelines