News
Corporate
May 2014
16
Customer
satisfaction
is
Sikora’s
most important aim. Not only is the
technology focused on this, but also the
customer service.
This service is diverse and includes
the handling of support requests,
commissioning
of
equipment,
maintenance or repair and the supply of
spare parts.
In addition to classical
service, Sikora offers device
training and is now putting
a focus on a calibration
service for customers.
With its extended service
support,
customers
can
choose from a variety of
service possibilities – no
matter in which part of
the world the devices are
installed.
After the delivery of Sikora
devices, adjustment is not
necessary.
Adjustment
in this sense means the
correction of the actual
value to the nominal value
in order to receive a correct display of
the measuring values.
All devices are free of moving parts, so they
are not subject to wear, which influences
the measuring accuracy and keeps their
accuracy for the entire lifetime.
For
the
required
monitoring
of
measuring equipment to ISO 9001,
Sikora offers a calibration service for
customers. With this calibration, the
accuracy of the measuring device is
verified and documented.
Usually, customers require a calibration of
their devices once a year. The benefit for
customers is that they do not need to buy
and maintain the calibration tools and
equipment. This service can also be done
at the company’s headquarters
in Bremen, Germany, or at
certain subsidiaries.
For customers with perm-
anently installed equipment
or those with time constraints,
Sikora also offers a on-site
calibration service, with a
trained engineer visiting the
customer’s site.
Sikora technicians work in
all parts of the world and
customers are supported by a
service specialist in Bremen or
by one of the global offices in
their native language.
Sikora AG – Germany
Website
:
Sikora’s number one aim is satisfaction
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Sikora now offers a calibration service for customers
