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2016/17
ANNUAL REPORT
The A Team
One of The Club’s most defining characteristics is its strong service culture, displayed by exemplary
staff. Our recruitment efforts focus on selecting team members who embody a proactive service attitude
and personal warmth and care, and who will continue to proudly uphold The Club’s service philosophy
to all Members and guests.
The start of the redevelopment brought about operational changes. The Management team committed
to upholding the General Committee’s wish to ensure that all staff remain employed. The People
Development team facilitated many of our team members to temporarily switch roles at The Club or
undergo cross-training to learn new skills while their outlets were closed for redevelopment.
This commitment to the staff team was a contributing factor that led to The Club being recognized
as a partner in the Human Capital Partnership (HCP) program. The program is an initiative that
recognizes exceptional employers in Singapore who are committed to developing their human capital
and adopting progressive employment practices. In February 2017, The Club received its HCP Certificate
from Mr. Lim Swee Say, Minister of Manpower.
Another example of our progressive practices was the commitment to re-employ workers up to the age
of 67, even before legislation was passed. Our ongoing efforts to improve workers’ productivity through
innovation and job redesign was also recognized when The Club received a Plaque of Commendation
at the Labor Movement’s 2017 May Day Awards.
Our initiatives further garnered the attention of the Ministry of Manpower. In June, The Club hosted
a learning journey for Minister of State, Mr. Sam Tan, officers from the Ministry of Manpower,
Workforce Singapore, and 25 other industry partners to share with them our job redesign projects,
progressive HR practices, and how we are adapting our workplace for older workers.