CITY OF RALEIGH
PUBLIC UTILITIES
Monthly Performance Report
FY 15 (July 2014-June 2015)
9
All financial data is from the city’s financial management system. This is an unaudited report.
UTILITY BILLING CALLS FISCAL YEAR TO DATE
ACCOUNTS BY CALENDAR YEAR TO DATE
80,608
38,889
ACD Calls COR Calls
Total Calls: 119,497
ACD: Automatic Call Distribution
COR: City of Raleigh Calls
10,000
30,000
50,000
70,000
90,000
110,000
130,000
150,000
170,000
190,000
2010
2011
2012
2013
2014
Avg. Active Accounts Total Accounts
