ICMARC Associate Handbook August 2016

CHAPTER 1 WORKING TOGETHER AT ICMA‑RC

GUIDING PRINCIPLES Our Guiding Principles provide the foundation for how we work with each other, make decisions and serve our customers. Abiding by these principles leads to excellence, which is what we expect from ourselves and what our clients and participants have the right to expect from us.

Integrity is the source of the trust and confidence placed in us by our clients and participants. It is the touchstone for all we do.

I NTEGRITY

C OMPLIANCE Compliance with the letter and the spirit of the laws and regulations governing our industry enables our commitment to transparency in our institutional processes, transactions and reporting. We do what is right. M ISSION-FOCUS Mission-focus means we help public employees build retirement security. Our mission inspires us and sets our course.

Appreciation acknowledges individual contributions to our functional units, divisions and the corporation. It affirms our value to the team.

A PPRECIATION

R ESPECT Respect is given to all associates without the requirement that it be earned. We create an environment that is inclusive, nondiscriminatory and free from harassment of any kind. C OLLABORATION Collaboration leads us to reach out and brings together our diverse internal resources to meet the needs of our clients and participants. Working collaboratively empowers us.

LEADING AT ICMA‑RC At ICMA‑RC, the way we work with each other is paramount to our continuing success and the fulfillment of our mission. To lead at ICMA‑RC means:

BE INCLUSIVE

Be inclusive when making decisions, planning and implementing

BE OPEN

Be open to new ideas, new ways of doing business and relating to each other

BE RESPECTFUL

Be respectful with our words, actions and intent

BE HERE NOW

Be here now in our interactions and conversations

Confidential — for Internal Use Only

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