ICMARC Associate Handbook August 2016

Every associate at ICMA‑RC has the opportunity to lead. In order for our corporation to thrive in the future, leaders at all levels must be committed to modeling these leadership behaviors: WELCOMING DIVERSITY OF THINKING. We recognize that different perspectives contribute to more successful outcomes, and we welcome involvement and ideas from diverse sources. RESPECTING OUR ASSOCIATES. We treat each person fairly and value differences. We envision a safe, inclusive working environment that empowers associates to use their talents to the fullest extent. SUPPORTING OUR ASSOCIATES. We are available, approachable and good listeners. We set realistic goals that further our mission. VALUING LEARNING AND DEVELOPMENT. We delegate, mentor, and provide a variety of training opportunities to help associates obtain the skills and knowledge they need to perform their jobs and advance in their careers. LEADING WITH INTEGRITY AND HONESTY. We demonstrate sound ethics, communicate honestly and effectively, and do what is best for our clients and our associates. FOSTERING INNOVATION AND CHANGE. We create an environment of trust where associates can feel empowered to make contributions, be innovative and be courageous to share new ideas. Standards for Conduct and Disciplinary Action Along with our Guiding Principles and Leadership Behaviors, we have standards that guide our activities and ensure a safe and orderly work environment. The ICMA‑RC Standards for Conduct and Disciplinary Action are based on sound business needs, safety, courtesy, and consideration for the rights of our coworkers and clients. When our Standards for Conduct are not followed, corrective actions may range from counseling and training to various disciplinary steps, including verbal or written warnings, suspension, or immediate termination. The severity of the offense, the record of the associate, and other factors will determine the exact nature of the corrective action to be taken. While it is not possible to specify every circumstance that may result in disciplinary action, the following list can be used as a guideline for the types of conduct that may result in discipline up to and including immediate termination. This list is general in nature and is not intended to be all-inclusive. Attendance problems: characterized by absenteeism, not properly notifying supervisor, arriving late for or leaving early from scheduled work (including required overtime); leaving work area unattended; leaving during work hours without prior authorization; and extending any break period beyond authorized limits. CULTIVATING TEAMWORK. We provide the tools and opportunities that enable us to work together successfully.

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