ICMARC Associate Handbook August 2016

Dear Associate, Welcome. We are pleased that you have chosen to be a part of the ICMA-RC team! For more than 35 years we have helped state and local government workers build retirement security. Since our founding, we have seen incredible growth, and we are proud of our position in the retirement services industry. P P Our services: We provide a broad range of participant services, including online account information and support, access to our toll-free investor services center, and visits from field services representatives. P P Our reputation: We have been recognized for the excellence of our services as well as our commitment to the public sector. Our dedication to providing the highest quality products and services has resulted in our having the highest retention rate in our industry. P P Our associates: We have a very diverse staff with many of our associates based in our Washington, D.C., headquarters and others in the communities where they serve our clients. Our field sales and service personnel are located in every region of the country. At ICMA-RC, we strive to provide an environment in which you feel challenged, encouraged, and confident that you will be treated fairly and with respect. You also should be aware of what is expected from you as an associate so that you will be able to successfully meet your objectives and obligations. Please become familiar with this Associate Handbook, which serves as the guide to ICMA-RC policies and procedures. You can also access the Handbook at my.icmarc.org, our corporate intranet. If you have questions about anything in the Handbook, please be sure to discuss them with your supervisor or contact Human Resources. I encourage each of you to understand the role you play in the achievement of the ICMA-RC mission: alleviating the burdens of state and local governments by helping public employees build retirement security. This mission is at the core of what we do–we put clients first and serve them with excellence, integrity and leadership. I look forward to working with you.

Robert P. Schultze President and Chief Executive Officer

Confidential — for Internal Use Only

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