PULSE Magazine | September 2018 Issue

Customer Service Response:

319 calls were made during August. The questions asked focused on measurable

customer service actions.

27  “The crew was very nice, very patient and actually helped convince him to go to the hospital as he was about to change his mind. I appreciated their attention and help. If we were to need your service again we would like it to the these same medics.”  “Mike was absolutely fantastic, talking to me explaining everything and was very calming. They both came back to my room, assured me I was in good hands. They were both wonderful and caring.”  “Those guys were awesome. Very professional. I was very happy as I couldn't ask for better care in my situation. The medic’s who came out to help me came to an emergency call at my job. I was very, very impressed with the medic’s as they worked very professionally and hard to save a co-worker that didn't make it. I really, really appreciate them.”  “They were really honest with me about my situation. Couldn't believe I was standing and handling my shoulder separation as well as I was. Looked like it way be worse than it seemed and the doctor need do check it out.” Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 70% of the patients rated the customer service they received at a 5 and 20% rated their service at a 4. The average rating overall was 4.55 out of 5 for customer service. The response we obtained from our customers is evidence of the great medics we have and the tremendous job they do each and every day.  “They were incredible, amazing, and very helpful in a tough situation. Everything is much better now.” Patient Comments: