2018_Taurus_Owners-Manual

SYNC™3

AppLink issues

Issue

Possible cause(s)

Possible solution(s)

AppLink Mobile Applications: When I select "Find Mobile Apps," SYNC 3 does not find any applica- tions.

Make sure you have a compatible smart- phone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Additionally,make sure you pair and connect your phone to SYNC 3 in order to find AppLink-capable apps on your device. iPhone users must also connect to a USB port with an Apple USB cable. Make sure you have downloaded and installed the latest version of the app from your phone's app store. Make sure the app is running on your phone. Some apps require you to register or login to the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting appsmay helpSYNC 3 find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an 'Exit' or 'Quit' option, then select it and restart the app. If the app does not have that option, select the phone's settings menu and select 'Apps', then find the particular app and choose 'Force stop.' Do not forget to restart the app afterward, then select "Find Mobile Apps" on SYNC 3. On an iPhone with iOS7+, to force close an app, double tap the home button then swipe up on the app to close it. Tap the home button again, then select the app again to restart it. After a few seconds, the app should then appear inSYNC3'sMobile App's Menu.

You did not connect an Applink Compatible phone to SYNC 3.

My phone is connected, but I still cannot find any apps.

AppLink-enabled apps are not installed and running on your mobile device.

My phone is connected, my app(s) are running, but I still cannot find any apps.

Sometimes apps do not properly close and re- open their connection to SYNC 3, over ignition cycles, for example.

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Taurus(CPH)Canada/UnitedStatesofAmerica,enUSA,Editiondate:201708,FirstPrinting