A National Imperative: Joining Forces to Strengthen Human Services in America (Jan 2018)

Exhibit 1. Challenges facing the human services system overall

EXTERNAL CHALLENGES

Primary demand drivers (property, homelessness, unemployment, etc.)

Increase in low income populations

Health care policy shifts

Aging population

Systemic bias

Negative perceptions

Contracting policies

Increase in undocumented populations

Percentage human services CBOs indicating

Tax policies

Percentage government agencies indicating

More freelance, part-time, short-termwork

20%

40%

60%

80%

100%

0%

INTERNAL CHALLENGES

Attracting and retraining talent

Poor leadership at higher levels of gov’t

Government agency/CBO coordination

Coordination among government agencies/departments

Coordination among CBOs

Outdated IT

CBOs providing Fewer/lower quality services

Percentage human services CBOs indicating

Trends toward managed care models

Percentage government agencies indicating

CBOs closing down

20%

40%

60%

80%

100%

0%

51 |  A NATIONAL IMPERATIVE