A National Imperative: Joining Forces to Strengthen Human Services in America (Jan 2018)

COST CHALLENGES

IT costs

Capacity-building and onnovation costs

Costs to arrange for services and care with CBOs

Staff salaries

Physical infrastructure costs

Pensions/retirement plan obligations

Administrative costs

Waste, fraud, and abuse

0%

20%

40% 60%

80%

100%

TOP CHALLENGES OVERALL (AND PERCENT EQUIPPED)

PERCENTAGE INDICATING THEY FEEL EQUIPPED TO HANDLE CHALLENGE

RANK TOP CHALLENGES AMONG ALL RESPONDENTS

1

Decreased funding to arrange for services and care

14%

2

Attracting and retaining talent

36%

3

Inflexible funding that cannot be reallocated based on demand

8%

4

Outdated IT

40%

5

Shortage of CBOs providing needed services

25%

6

Coordination among government agencies/departments

90%

7

Staff salaries

29%

8

Complexity of operations and sluggish pace of change

67%

9

IT costs

67%

10

Difficulty implementing pay-for-performance contracts

50%

Appendix A - Part 6 Challenges facing the human services system \ Embargoed – Not for distribution  | 58