Construction World September 2016

EQUIPMENT

PREFERRED COMPACT MACHINE SUPPLIER “Wacker Neuson has made a difference to my business and I plan to replace my entire fleet of machines with Wacker Neuson equipment in the very near future,” states Leon van Vuuren, owner of Floor Maintenance Equipment Services.

Based in Benoni, Gauteng, Floor Maintenance Equipment Services has been trading in South Africa for 21 years. In addition to repairs and maintenance on industrial cleaning equipment, the company also rents out compact equipment to amongst others, the construction, airport, road building and food and beverage industries. Van Vuuren was extremely impressed with his first 701 skid steer loader that he purchased from Wacker Neuson a little over a year ago. “When I later needed to upgrade to a bigger model to meet different application requirements, I had no hesitation in deciding to buy the larger Wacker Neuson 901 skid steer loader and I’ve never looked back. These machines deliver top quality power, are exceptionally operator-friendly and easy to manoeuvre, features which my customers truly appreciate.” Using many different attachments such as milling tools, augers, forks, buckets and breakers on his skid steer loaders, Van Vuuren appreciates the fact that both machines can conveniently take virtually any attachment, including hi-flow or standard-flow. “This remarkable versatility saves me a lot of time and money,” he adds. When it comes to after-sales service, Leon says here tooWacker Neuson comes up trumps and he compliments the company’s sales team and Regional President for sub-Saharan Africa, Eugene Brown, for their helpful and hands-on approach. “I will always highly recommend Wacker Neuson to anyone. When there is a problem, Wacker Neuson sorts it out, and with their national footprint, my life is made much easier.“ As I buildmyWacker Neuson fleet, I look forward to further strengthening the relationship with this professional company who is without any doubt my preferred compact equipment supplier,” says Van Vuuren. “We are really fortunate to have customers like Leon, who are prepared to walk the path with us in building a strong reliable partnership between our companies,” says Brown. >

Wacker Neuson South Africa – preferred compact machine supplier for Floor Maintenance Equipment Services.

57

Wacker Neuson 901 skid steer loader delivers top quality power for Floor Maintenance Equipment Services.

IPSOS QUALITY AWARDS Isuzu was named one of the top performing brands by customers in the latest Ipsos Quality Awards for sales and service experience in the Light Commercial Vehicle segment.

The coveted Ipsos awards measure the vehicle owners’ satisfaction when purchasing and servicing a vehicle and recognition is given to top achievers in the following categories: • Passenger Vehicle (PC) Purchasing Experience • PC Servicing Experience • Light Commercial Vehicle (LCV) Purchasing Experience • LCV Servicing Experience Isuzu scooped two gold awards, one for Purchasing Experience (LCV) and one for Servicing Experience (LCV) and after achieving gold four years in a row, Isuzu earned the platinum award for consistently achieving excellence in the LCV Purchasing Experience. Brian Olson, General Motors sub-Saharan South Africa vice president of sales, service and marketing, commended the sales and after sales teams for excellent performance. “Putting the customer at the centre of every- >

thing we do, is one of our core values and we are pleased that Isuzu delivered on this promise. We continuously strive to meet and exceed our customers’ expectations and the IPSOS Award is testimony to this,” says Olson. The legendary Isuzu KB is proudly built at GMSA’s plant in Port Elizabeth for almost 40 years.“Our skilled workforce knows what it takes to build a bakkie. Over the decades the men and women on the lines have repeatedly proven their ability to not only build in durability, but quality too,” says Olson. He further explained that GMSA spends more than 60 000 hours per year to train sales and technical staff with critical skills necessary to deal with customers and products and to improve the overall quality of customer experience. “We pride ourselves in supporting our customers and their Isuzu’s with factory trained technicians, using only Genuine parts in our bakkies. Isuzu has an outstanding repu- tation for being trustworthy and reliable. We are committed to provide our customers with

service of the highest standard,” says Olson. Ipsos, which is one of the world’s largest market research companies, has been conducting syndicated market research on behalf of the South African automotive industry since 1991, albeit under various names: Proac- tive Marketing, Synovate and Ipsos. Patrick Busschau, business unit director of Ipsos hands over the Platinum Award to Brian Olson, General Motors sub-Saharan South Africa vice president of sales, service and marketing.

CONSTRUCTION WORLD SEPTEMBER 2016