2017-Focus-Owners Manual

SYNC™

Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit

Voice Command (shuffle | random | mix) (CD [player] | disc) [on] (shuffle | random | mix) folder [on] shuffle off SYNC™TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below.

www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.

Phone issues

Issue

Possible cause(s)

Possible solution(s)

The audio control settings on your phone may be affecting SYNC perform- ance.

Reviewyour phone'smanual about audio adjustments.

There is excessive back- ground noise during a phone call. During a call, I can hear the other person but they cannot hear me.

Try turning off the device, resetting the device, removing the device's battery, then trying again. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. Use the SYNCmyphone feature available on the website. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature.

This may be a possible phone malfunction.

This is a phone-dependent feature.

SYNC is not able to down- load my phonebook.

This may be a possible phone malfunction.

The systemsaysPhonebook Downloaded but the phonebook in SYNC is empty or missing contacts.

This may be a limitation on your phone's capability.

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Focus(CDH)Canada/UnitedStatesofAmerica,HM5J 19A321AAenUSA,Editiondate:201608,FirstPrinting