2014 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Service/Sales Support Staff

Key Benchmarks

Profile

Average

Top 25%

Revenues

Commercial P&C Service/Sales Support Number

13.5 27.0

Expenses

High Low

Profitability

3.5

Average Revenue per Staff

$307,824 $696,605

$489,678

Employee Overview

Total Commercial Service Payroll ($)

Producer Info Service Staff Info

Payroll (as % of Total Commercial Revenue) Bonds P&C Service/Sales Support Staff Number

19.5%

1.4 4.0 0.1

Technology

High Low

Insurance Carriers

Average Revenue per Staff Total Bond Service Payroll ($)

$186,446 $79,338

$314,128

Appendix

Payroll (as % of Total Bond Revenue) Personal P&C Service/Sales Support Staff Number

31.7%

9.5

High Low

31.6

1.0

Average Revenue per Staff

$200,849 $389,453

$283,475

Total Personal Service Payroll ($)

Payroll (as % of Total Personal Revenue)

23.3%

Group L&H Service/Sales Support Staff Number

2.8 6.5 0.4

High Low

Average Revenue per Staff

$372,264 $144,549

$587,381

Total Group L&H Service Payroll ($)

Payroll (as % of Total Group L&H Revenue) Individual L&H Service/Sales Support Staff Number

17.3%

0.9 2.0 0.1

High Low

Average Revenue per Staff

$95,113 $32,626

$265,281

2014 Best Practices Study

Total Individual L&H Service Payroll ($) Payroll (as % of Total Individual L&H Revenue)

35.5%

Multi-Line Service/Sales Support Staff Number

Agencies with Revenues Between $5,000,000 and $10,000,000

* * * * * *

High Low

Average Revenue per Staff

*

Total Multi-Line Service Payroll ($)

100

Payroll (as % of Total Multi-Line Revenue)

*Insufficient Data

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