2014 Best Practices Study

Analysis of Agencies with Revenues Between $10,000,000 and $25,000,000

Service Staff Payroll Information

Key Benchmarks

Profile

Average

+25% Profit

+25% Growth

Pay Ranges by Service Position AE Average Low

Revenues

Expenses

$80,200 $107,903

$81,125 $114,331

$69,113 $101,582

Average High

Profitability

CSR

Employee Overview

Average Low Average High

$42,325 $75,312

$43,814 $73,380

$41,581 $73,898

Producer Info Service Staff Info

Processor/Asst CSR Average Low

$33,073 $44,253

$30,259 $39,714

$32,231 $44,253

Average High

Technology

Marketing

Average Low Average High COMMERCIAL LINES PERSONAL LINES GROUP LIFE & HEALTH/FINANCIAL *Insufficient Data Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High

$51,773 $71,367

$54,537 $70,390

$43,707 $60,568

Insurance Carriers

Appendix

$49,511 $66,959

$61,421 $65,254

$45,266 $63,280

$59,401 $71,680

$60,480 $67,813

$60,147 $70,955

$39,162 $61,620

$40,239 $69,331

$36,987 $57,843

$30,933 $34,909

$32,978 $36,935

$25,482 $31,638

$43,808 $44,828

$45,000 $45,000

$39,772 $39,772

$41,164 $44,883

* *

* *

$83,370 $114,498

$72,318 $119,625

$83,882 $98,806

2014 Best Practices Study

$42,401 $69,086

$43,275 $69,175

$38,654 $64,912

Agencies with Revenues Between $10,000,000 and $25,000,000

$29,978 $37,497

$28,479 $36,886

$28,220 $40,316

$38,449 $54,076

$27,554 $46,114

$39,815 $56,189

127

* *

* *

* *