2014 Best Practices Study

Analysis of Agencies with Revenues Over $25,000,000

Key Benchmarks

Revenue by Account Concentration Average

Profile Revenues

+25% Profit

+25% Growth

% of Revenue Derived from Largest Account

Expenses

2.3% 7.7% 0.5% 9.7%

2.3%

2.0%

Profitability

High Low

Employee Overview

10 Largest Accounts

10.4%

8.0%

Producer Info

High Low

20.1%

Service Staff Info

2.2%

Technology

Average

+25% Profit

+25% Growth

Insurance Carriers

“Other” Group Life & Health* Revenue (% from source) Life 26.1%

Appendix

17.4% 15.3% 28.2%

28.5% 16.4% 21.8%

Disability

18.7% 26.2%

Dental & Vision

Retirement/Pension

2.3%

3.4%

5.0%

Worksite/Voluntary/Supplement

10.4%

14.6%

17.4%

Long-Term Care

1.4% 8.0% 7.0%

1.0%

1.8% 2.2% 6.8%

Employee Benefits TPA

18.5%

All Other

1.6%

*Excludes Group Medical

2014 Best Practices Study

Agencies with Revenues Over $25,000,000

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