2014 Best Practices Study

Analysis of Agencies with Revenues Over $25,000,000

Key Benchmarks

Technology

Profile

Revenues

Average

Top 25%

Information Technology Employees (FTE) Number

Expenses

7.3

Profitability

High Low

26.4

Employee Overview

1.4 2.5

Number of IT Employees per 100 users

Producer Info

Revenue per IT Employee Total IT Payroll Expense ($)

$9,343,352 $572,776

$15,156,330

Service Staff Info Technology

$1,170,644

As % of Total Compensation Expense

1.5% 1.0%

As % of Net Revenues

Insurance Carriers

Appendix

Average

+25% Profit

+25% Growth

2.4%

2.1%

2.2%

Total IT Expenses 1 (as % of net revenues)

1 Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers, website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Agency Management System Utilized

Other 3.4%

Vision 6.9%

Other included multiple systems used.

EPIC 31.0%

AMS360 6.9%

TAM 24.1%

2014 Best Practices Study

Sagitta 27.6%

Agencies with Revenues Over $25,000,000

154