2014 Best Practices Study

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

Key Benchmarks

Revenue Growth by Source (continued) Historical Organic Growth (in Net Revenue)

Profile Revenues

Expenses

Average

+25% Profit

+25% Growth

40%

Profitability

30%

Employee Overview

23.8%

23.8%

20.7%

20.2%

20%

18.9%

18.9%

Producer Info

11.4%

12.1%

10.5% 11.8%

10.9%

10.4%

10%

9.1% 10.4%

8.4%

6.4%

6.2%

5.7%

Service Staff Info

2.6%

–1.0%

1.3%

0%

–0.2%

–2.0% –1.2%

Technology

–10%

2007

2008

2009

2010

2011

2012

2013

2014

Insurance Carriers

Appendix

Future Growth Percentage of agencies considering line of business as very important to growing agency’s revenue over the next 3 years

Surety-Bonding

17.9%

Personal P&C

78.6%

67.9%

Small Commercial P&C

Individual Life & Health

21.4%

Group Medical/Health Insurance

21.4%

25.0%

All Other Group Benefits

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2014 Best Practices Study

Agencies with Revenues Between $1,250,000 and $2,500,000

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