2014 Best Practices Study

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

Service/Sales Support Staff

Key Benchmarks

Profile

Average

Top 25%

Revenues

Commercial P&C Service/Sales Support Number

3.8

Expenses

High Low

10.0

Profitability

2.0

Average Revenue per Staff

$265,782 $183,313

$415,423

Employee Overview

Total Commercial Service Payroll ($)

Producer Info Service Staff Info

Payroll (as % of Total Commercial Revenue) Bonds P&C Service/Sales Support Staff Number

20.5%

0.7 1.0 0.1

Technology

High Low

Insurance Carriers

Average Revenue per Staff Total Bond Service Payroll ($)

$344,603 $29,235

*

Appendix

Payroll (as % of Total Bond Revenue) Personal P&C Service/Sales Support Staff Number

16.6%

2.9 7.0 0.5

High Low

Average Revenue per Staff

$205,946 $114,405

$313,765

Total Personal Service Payroll ($)

Payroll (as % of Total Personal Revenue)

23.2%

Group L&H Service/Sales Support Staff Number

0.9 1.5 0.4

High Low

Average Revenue per Staff

$223,119 $38,976

$489,659

Total Group L&H Service Payroll ($)

Payroll (as % of Total Group L&H Revenue) Individual L&H Service/Sales Support Staff Number

68.5%

0.6 1.0 0.5

High Low

Average Revenue per Staff

$165,248 $29,607

*

2014 Best Practices Study

Total Individual L&H Service Payroll ($) Payroll (as % of Total Individual L&H Revenue)

42.6%

Multi-Line Service/Sales Support Staff Number

Agencies with Revenues Between $1,250,000 and $2,500,000

* * * * * *

High Low

Average Revenue per Staff

*

Total Multi-Line Service Payroll ($)

48

Payroll (as % of Total Multi-Line Revenue)

*Insufficient Data