2014 Best Practices Study

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

Key Benchmarks

Revenue by Account Concentration Average

Profile Revenues

+25% Profit

+25% Growth

% of Revenue Derived from Largest Account

Expenses

3.8%

3.0%

3.4%

Profitability

High Low

24.5%

Employee Overview

0.7%

10 Largest Accounts

15.1% 43.1%

12.5%

13.4%

Producer Info

High Low

Service Staff Info

2.5%

Technology

Average

+25% Profit

+25% Growth

Insurance Carriers

“Other” Group Life & Health* Revenue (% from source) Life 27.8%

Appendix

58.0%

40.0% 18.2% 16.9% 17.6%

Disability

16.7% 25.9%

0.3% 8.3% 0.0% 0.0% 8.3% 0.0%

Dental & Vision

Retirement/Pension

6.4% 6.8% 2.5% 4.4% 9.6%

Worksite/Voluntary/Supplement

3.3% 3.7% 0.0% 0.3%

Long-Term Care

Employee Benefits TPA

All Other

25.0%

*Excludes Group Medical

2014 Best Practices Study

Agencies with Revenues Between $2,500,000 and $5,000,000

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