2014 Best Practices Study

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

Service Staff Payroll Information

Key Benchmarks

Profile

Average

+25% Profit

+25% Growth

Pay Ranges by Service Position AE Average Low

Revenues

Expenses

$65,802 $83,171

$73,549 $88,028

$54,094 $83,261

Average High

Profitability

CSR

Employee Overview

Average Low Average High

$37,911 $53,622

$37,657 $49,105

$38,066 $53,710

Producer Info Service Staff Info

Processor/Asst CSR Average Low

$32,513 $37,864

$26,363 $41,459

$28,648 $31,465

Average High

Technology

Marketing

Average Low Average High COMMERCIAL LINES PERSONAL LINES GROUP LIFE & HEALTH/FINANCIAL *Insufficient Data Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High

$59,117 $60,085

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Insurance Carriers

Appendix

$42,204 $45,676

$50,000 $52,125

$41,862 $41,862

$39,871 $44,130

$37,100 $35,050

$46,139 $46,230

$35,028 $47,968

$34,779 $53,912

$33,128 $45,363

$34,660 $38,751

$31,913 $34,563

$38,283 $38,283

$34,907 $36,573

$34,907 $36,573

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$38,175 $38,829

$51,549 $53,674

$42,324 $42,324

$61,665 $63,772

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$63,353 $63,353

2014 Best Practices Study

$39,026 $41,988

$35,260 $39,485

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Agencies with Revenues Between $2,500,000 and $5,000,000

$19,241 $19,241

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75

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