2014 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Key Benchmarks

Revenue Growth by Source (continued) Historical Organic Growth (in Net Revenue)

Profile Revenues

Expenses

Average

+25% Profit

+25% Growth

40%

Profitability

30%

Employee Overview

21.0%

20%

18.8%

17.4%

14.4%

12.4%

12.0%

11.0%

Producer Info

9.6% 8.9% 9.2%

10%

8.1% 9.5%

7.7%

7.5%

4.3% 5.9%

3.2% 4.3%

0.3% 0.9%

0.7%

0.2% 1.0%

0%

Service Staff Info

–6.0%

–10%

Technology

2007

2008

2009

2010

2011

2012

2013

2014

Insurance Carriers

Appendix

Future Growth Percentage of agencies considering line of business as very important to growing agency’s revenue over the next 3 years

Surety-Bonding

27.0%

Personal P&C

78.4%

64.9%

Small Commercial P&C

Individual Life & Health

18.9%

Group Medical/Health Insurance

64.9%

45.9%

All Other Group Benefits

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2014 Best Practices Study

Agencies with Revenues Between $5,000,000 and $10,000,000

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