DID Customer Journal I/2016

Customer journal no. 77 – I/2016

On the road of discovery to ISO 9001:2015 and ISO 14001:2015 DQS customers and experts worldwide share their first experiences Our pioneer customers are as varied as can be, but no matter the country or industry, they all share an extraordinary high degree of motivation, and excellent knowledge of processes. So excellent, as a matter of fact, that they can tell you which processes specifically benefit the most from the revision. Interspersed between their reports, DQS experts will share important information to ease transition.

Technoswitch: first for ISO 9001:2015

HIGHLIGHTS

Technoswitch, a small but growing local manufacturer of Fire Detection equip- ment, is the first customer of DQS South Africa to acquire an ISO 9001:2015 certificate. DQS ZAF interviewed their GM Brett Birch and Quality Manager Trevor Harty on what this had given to the busi- ness. As a platform for discussion they used the seven quality principles which is the backbone of ISO 9001:2015.

The rocky road to success

4 6 7

ISO 9001: a millionaire standard Changing your perspective

Meet some pioneers 9 Innovation according to ISO 9001:2015 11 Who are your “interested parties”? 13 ISO revisions 15

UPDATES TO STANDARDS

TS News 16

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