Modern Mining July 2017

Babcock is the exclusive regional distributor of Volvo and SDLG construction equipment, Terex Trucks rigid and articulated haulers, Tadano and SENNEBOGEN cranes and Winget concrete machinery.

Investing in people Babcock’s sales and technical team is distributed across three regions in South Africa and headed up by regional service managers. The Northern region, largely consisting of heavy mining areas are headed up by Vincent Botha and Neil Sanday. “Our people are trusted to deliver to the highest standards and we place utmost importance on the long-term relationships established between

of trainers and staff migrating between the OEMs in Europe and Babcock en- sures that technical skills are kept on the cutting edge and ahead of our custom- ers’ requirements.

Babcock employees and our custom- ers”, says David Vaughan.

Training is also key and to ensure conti- nuity, Babcock train up to 100 appren- tices over a four-year period who will become future service technicians for the company. As manufacturers strive to improve fuel consumption and effi- ciencies and machines become more sophisticated, it is paramount that the service team is kept abreast of techno- logical advancements. A constant flow

Our people are trusted to deliver to the highest standards...

Vincent Botha Bartlett branch

Neil Sanday Middelburg branch

As the regional manager for Gauteng, Vincent ensures that the teams have the resources required to back Babcock’s customers. His areas of focus include health, safety and relationship building.

Neil is responsible for all aftermarket support from workshop to field service in the Mpumalanga region, which includes Middelburg, Nelspruit & Steelpoort.

Babcock is currently ranked among the top three companies in southern Africa in terms of servicing facilities and technological training. Our Equipment business offers full aftermarket support services and facilities for the brands it represents. Services such as long-term replacement strategies, fleet mainte- nance and associated technologically advanced services are proving to be increasingly attractive options to customers. This is especially true for the mining industry, where machines operate long hours and any downtime Aftermarket services

CareTrack A Volvo CE telematics system which transfers data from the machines to Babcock’s dedicated internal service department. This remote monitoring system can be used to set service reminders in advance allowing suffi- cient time for necessary resources to be deployed, and as an early warning system for potential component break- down. Technicians can identify when components need to be replaced or repaired and address any maintenance issues before they become costly problems later.

translates into lost revenue. Babcock’s comprehensive aftermarket support capabilities offers customers access to: Power by the Hour A fixed mainte- nance cost over an extended period of time assures owners an accurate cost projection, largely avoiding the costs associated with breakdowns. Re-build Specifically geared towards the mining sector where machinery rapidly clocks up high production hours. Once a machine’s warranty has lapsed, customers have the option of refurbish- ment where possible.