AFD - 2018 Registration document

STATEMENT OF NON-FINANCIAL PERFORMANCE

Managing the risks and impacts of our action

P reconciliation, aiming for the amicable settlement of a dispute between the complainant and the recipient of the AFD funding. AFD then offers mediation services, but is not involved in the mediation process; P an audit to analyse AFD’s compliance with its environmental and social procedures. The audit leads to the implementation of remedial actions in the event of non-compliance. In this respect, the System helps manage operational risk. When environmental and social impacts are not avoided, reduced or offset according to the provisions of the environmental & social management plans of the projects funded by AFD, the System makes it possible to consider reparation. Generally, the System strengthens the Agency’s transparency and accountability practices by relying on the experience of other sponsors through discussions within the international network IAMnet (Independent Accountability Mechanism Network).

In 2017, AFD launched its environmental and social complaint management system whereby any person or group of persons affected environmentally or socially (1) by a project funded by AFD has the possibility to lodge a complaint. In order to be registered by the System, a complaint must meet the following criteria: P concern a project financed by AFD in a foreign State, excluding NGO projects (2) ; P describe the efforts deployed previously to resolve the dispute with the financing beneficiary. An eligibility study is then carried out, based on the criteria defined within the System’s rules, available on AFD’s website. Once a complaint has been declared eligible, two processing methods are offered: P cover an environmental and social harm (E&S);

2

❙ Number of complaints received by the System versus number of complaints registered/processed General overview 2017

2018

Complaints sent to the System

2 1 1

8 0 8

registered

P

not registered

P

Other complaints (reported in the System by operating departments - informal processing by the System)

1

3

Non-registered complaints (2018) Reason for refusal of registration Complaints regarding procurement issues Complaint not regarding an environmental and/or social impact Complaints regarding projects not funded

Complaint No.

Processing method

Forwarding to the “procurement support” unit for management

2

2

Letter of refusal of registration

Simplified interaction with the operating services to take into account any concerns in the preparation of the project Letter of refusal of registration, and forwarding to SPC/ OSC to alert the financed NGO of the reported dispute

2

Complaints regarding NGO projects

1

Complaints not covered by prior successful discussions with the counterparty

Simplified interaction with the counterparty and monitoring of solutions provided

1

(1) https://www.afd.fr/fr/dispositif-de-gestion-des-reclamations-environnementales-et-sociales. (2) The projects initiated by the NGOs do not apply AFD’s E&S risk management approach, and are not eligible for the System.

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REGISTRATION DOCUMENT 2018