SSI2017 Sept Brochure v3.indd

Past participants have come from a wide range of industries and organizations such as: Construction and Manufacturing Accuray, Applied Materials, Boeing, Caterpillar, Cummins Engine, Del Webb, First Solar, Ford Motor Company, Harley-Davidson Motor Company, iMFLUX, Lockheed Martin, Proctor & Gamble, Sony Electronics Energy and Utilities Arizona Public Service, Denver Water, Enphase Energy, NYNEX, PHM, Salt River Project, Southern California Edison Financial Services, Consulting and Insurance American Express, Araamis, Goldman Sachs, Longboard Asset Management, State Farm Bank, State Farm Insurance, The Co-operators Health Care Abbott, Agilent Technologies, Allscripts, Blue Cross Blue Shield of Arizona, Boston Scientific, Cardinal Health, CIGNA, GE Medical Systems, Intuitive Surgical, Johnson & Johnson, Mayo Clinic, TriWest Healthcare Non-Profit AARP, Arizona State University, The Annenberg Center, The Arthritis Foundation, The Lighthouse for the Blind, Mayo Clinic, National Industries for the Blind, St. Jerome’s University, Texas A&M University, Tempe Tourism, The Wharton School, Whistler Chamber of Commerce Science and Technology Avnet, Cisco, Datacard, EDS, Hewlett-Packard, Honeywell, IBM, Intermec Technologies, Jobing.com, Juniper Networks, Lenovo, LifeLock, Lutron Electronics, Motorola, Oracle, Siemens, Siemens Building Technologies, Texas Instruments, VWR International Telecommunications AT&T, BC Telecom, CenturyLink, Cox Communications, Ericsson, Sprint, TELUS Transportation Burlington Northern Santa Fe , FedEx, U.S. Postal Service Travel and Entertainment American Airlines, Best Western International, Caesars Palace, Disney, Enterprise Rent-a-Car, Harrah’s, KOA, Scandinavian Airlines System

Center for Services Leadership

At the Institute, we will challenge you by: • Asking that you co-create your learning experience by bringing a specific service challenge you want addressed. • Engaging you with renowned faculty and business experts to keep you immersed in your learning experience. • Providing opportunities for in depth discussions and hands- on application exercises — we expect you to prepare in advance and contribute to the discussion! We ensure that you will be able to make the most of the networking opportunities by: • Limiting the number of attendees to ensure meaningful engagement with other professionals across industries. • Encouraging you to work on team exercises that provide an opportunity for you to share ideas and immediately apply them to your business. • Inviting you to participate in networking lunches and evening events where you can share ideas and experiences. All professionals who must understand how to use service as a source of competitive advantage will benefit from attending SSI

Discover the best ways to deliver to your services standards key weak spots in your service offerings > >

Understand the critical differences between your organization and world-class service firms — you’ll learn key principles of companies known for their outstanding service cultures and their ability to create consistent, highly profitable service offerings.

— you’ll learn how to manage people and

processes to effectively keep services promises and how to use technology to engage your customers and enhance their service experience.

Strategic Service Institute | Arizona State University | Page 3