2013 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Key Benchmarks Mgmt. Perspectives Profile Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Value Added Services/Other Products Provided

84.1%

% of agencies that offer Value Added Services:

Charge for Services (routinely or occasionally)

Average

Do Not Charge

Property & Casualty (% of agencies providing) Claims Services (beyond traditional services)

29.5% 47.7% 59.1% 22.7% 13.6% 40.9% 13.6%

30.8% 66.7% 61.5% 40.0% 33.3% 66.7% 83.3% 25.0% 50.0% 75.0% 50.0%

69.2% 33.3% 38.5% 60.0% 66.7% 33.3% 16.7% 75.0% 50.0% 25.0% 50.0%

Loss Control/Engineering/Safety Risk Management Consulting

Data Analysis

Workers Comp TPA Premium Financing

Self-Insurance Programs

Household Contents Inventory Services Identity Theft Protection Programs

9.1%

18.2% 18.2%

Captive Ins. Company Consulting/Management

Other

9.1%

Other included Risk Management Information Services, Certificate Tracking, Mod Master, Zywave, and Captive Opportunities.

Charge for Services (routinely or occasionally)

Average

Do Not Charge

Life & Health / Financial (% of agencies providing) Wellness

36.4% 56.8% 29.5% 22.7% 13.6% 27.3% 27.3% 15.9% 20.5%

56.2% 20.0% 53.8% 30.0% 66.7% 58.3% 50.0% 66.7% 50.0% 16.7% 60.0% 66.7% 0.0%

43.8% 80.0% 46.2% 70.0% 33.3% 41.7% 50.0% 33.3% 50.0% 83.3% 40.0% 33.3% 100.0%

Enrollment

COBRA Administration

Government Compliance Service

Employee Benefits TPA

2013 Best Practices Study

HR Consulting

Actuarial/Data Analysis

Agencies with Revenues Between $5,000,000 and $10,000,000

Pension/401(k)

Self-Insurance Programs

Investment Products (Securities, Stocks)

6.8%

Zywave

59.1% 11.4%

PEO (Employee Leasing Products & Services)

Other

6.8%

107

Other included Loss Trending and Benefit Technology Consulting.