2013 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Service Staff Payroll Information

Key Benchmarks Mgmt. Perspectives Profile Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Average

+25% Profit

+25% Growth

Pay Ranges by Service Position AE Average Low

$58,793

$51,452 $100,075

$66,194

Average High

$99,794

$91,804

CSR

Average Low Average High

$38,279 $69,176

$35,758 $64,310

$42,324 $77,354

Processor/Asst CSR Average Low

$32,926 $41,331

$26,193 $39,285

$29,548 $43,585

Average High

Marketing

Average Low Average High COMMERCIAL LINES PERSONAL LINES GROUP LIFE & HEALTH/FINANCIAL *Insufficient Data Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High

$57,221 $71,636

$47,461 $66,491

$58,837 $65,206

$43,351 $52,584

$45,958 $57,120

$46,063 $57,106

$40,428 $54,563

$42,264 $64,478

$43,404 $53,440

$35,621 $51,955

$40,185 $52,780

$41,347 $58,669

$29,321 $35,005

$32,519 $34,389

$31,089 $38,414

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$37,288 $37,524

* *

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$65,352 $76,837

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$66,771 $77,131

2013 Best Practices Study

$38,862 $56,236

$37,170 $56,198

$46,256 $63,551

Agencies with Revenues Between $5,000,000 and $10,000,000

$33,869 $35,183

* *

$35,500 $38,450

$40,256 $48,354

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124

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