2013 Best Practices Study

Analysis of Agencies with Revenues Between $10,000,000 and $25,000,000

Key Benchmarks Mgmt. Perspectives Profile Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Value Added Services/Other Products Provided

90.9%

% of agencies that offer Value Added Services:

Charge for Services (routinely or occasionally)

Average

Do Not Charge

Property & Casualty (% of agencies providing) Claims Services (beyond traditional services)

63.6% 48.5% 66.7% 36.4% 12.1% 63.6% 24.2% 21.2% 24.2% 33.3%

42.1% 68.7% 81.0% 45.5% 75.0% 75.0% 66.7% 75.0% 90.9% 100.0%

57.9% 31.3% 19.0% 54.5% 25.0% 25.0% 33.3% 25.0% 0.0%

Loss Control/Engineering/Safety Risk Management Consulting

Data Analysis

Workers Comp TPA Premium Financing

Self-Insurance Programs

Household Contents Inventory Services Identity Theft Protection Programs

Captive Ins. Company Consulting/Management

9.1% 0.0%

Other

0.0%

0.0%

Charge for Services (routinely or occasionally)

Average

Do Not Charge

Life & Health / Financial (% of agencies providing) Wellness

42.4% 66.7% 48.5% 42.4% 12.1% 39.4% 33.3% 36.4% 39.4% 24.2% 63.6% 24.2%

69.2% 33.3% 71.4% 41.7% 66.7% 81.8% 90.9% 84.6% 100.0% 100.0%

30.8% 66.7% 28.6% 58.3%

Enrollment

COBRA Administration

Government Compliance Service

Employee Benefits TPA

0.0%

2013 Best Practices Study

HR Consulting

33.3% 18.2%

Actuarial/Data Analysis

Pension/401(k)

9.1%

Agencies with Revenues Between $10,000,000 and $25,000,000

Self-Insurance Programs

15.4%

Investment Products (Securities, Stocks)

0.0%

Zywave

35.0% 50.0%

65.0% 50.0%

PEO (Employee Leasing Products & Services)

Other

6.1%

100.0%

0.0%

139

Other included Concierge Cards (Call Center), Seminars, Employment Law Hotline, Compliance Services, Client Resource Centers and Benefits Statements.