2013 Best Practices Study

Analysis of Agencies with Revenues Between $10,000,000 and $25,000,000

Service/Sales Support Staff

Key Benchmarks Mgmt. Perspectives Profile Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Average

Top 25%

Commercial P&C Producers/Sales Support Number

28.1 53.4

High Low

8.6

Average Revenue per Staff

$309,219 $1,591,120

$409,055

Total Commercial Service Payroll ($)

Payroll (as % of Total Commercial Revenue) Bonds P&C Service/Sales Support Staff Number

19.5%

1.6 6.0 0.1

High Low

Average Revenue per Staff Total Bond Service Payroll ($)

$278,984 $103,519

$515,584

Payroll (as % of Total Bond Revenue) Personal P&C Service/Sales Support Staff Number

31.6%

11.4 31.0

High Low

1.0

Average Revenue per Staff

$203,168 $465,877

$311,006

Total Personal Service Payroll ($)

Payroll (as % of Total Personal Revenue)

24.9%

Group L&H Service/Sales Support Staff Number

9.7

High Low

33.9

1.0

Average Revenue per Staff

$429,581 $606,388

$641,242

Total Group L&H Service Payroll ($)

Payroll (as % of Total Group L&H Revenue) Individual L&H Service/Sales Support Staff Number

15.3%

1.4 7.0 0.3

High Low

Average Revenue per Staff

$305,668 $74,358

$569,482

2013 Best Practices Study

Total Individual L&H Service Payroll ($) Payroll (as % of Total Individual L&H Revenue)

24.5%

Multi-Line Service/Sales Support Staff Number

Agencies with Revenues Between $10,000,000 and $25,000,000

* * * * * *

High Low

Average Revenue per Staff

*

Total Multi-Line Service Payroll ($)

155

Payroll (as % of Total Multi-Line Revenue)

*Insufficient Data