2013 Best Practices Study

Analysis of Agencies with Revenues Over $25,000,000

Key Benchmarks Mgmt. Perspectives Profile Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Value Added Services/Other Products Provided

92.3%

% of agencies that offer Value Added Services:

Charge for Service (routinely or occasionally)

Average

Do Not Charge

Property & Casualty (% of agencies providing) Claims Services (beyond traditional services)

84.6% 88.5% 84.6% 46.2% 30.8% 76.9% 61.5% 26.9% 15.4% 76.9% 15.4%

47.6% 77.3% 71.4% 50.0% 57.1% 78.9% 76.3% 14.3% 75.0% 87.2% 75.0%

52.4% 22.7% 28.6% 50.0% 42.9% 21.1% 26.7% 85.7% 25.0% 15.8% 25.0%

Loss Control/Engineering/Safety Risk Management Consulting

Data Analysis

Workers Comp TPA Premium Financing

Self-Insurance Programs

Household Contents Inventory Services Identity Theft Protection Programs

Captive Ins. Company Consulting/Management

Other

Other included certificate tracking, captive resources for hetero captive opportunities, and IT services.

Charge for Service (routinely or occasionally)

Average

Do Not Charge

Life & Health / Financial (% of agencies providing) Wellness

76.9% 88.5% 73.1% 84.6% 26.9% 50.0% 65.4% 50.0% 76.9% 23.1% 76.9% 15.4%

63.2% 52.2% 66.7% 57.1% 53.8% 62.5% 66.7% 84.2% 21.1% 50.0% 50.0% 100.0% 100.0%

36.8% 47.8% 33.3% 42.9% 46.2% 37.5% 33.3% 15.8% 78.9% 50.0% 50.0% 0.0% 0.0%

Enrollment

COBRA Administration

Government Compliance Service

Employee Benefits TPA

2013 Best Practices Study

HR Consulting

Actuarial/Data Analysis

Agencies with Revenues Over $25,000,000

Pension/401(k)

Self-Insurance Programs

Investment Products (Securities, Stocks)

Zywave

PEO (Employee Leasing Products & Services)

171

Other

7.7%

Other included benefit technology consulting and loss trending.