2013 Best Practices Study

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

Key Benchmarks Mgmt. Perspectives Profile Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Value Added Services/Other Products Provided

41.2%

% of agencies that offer Value Added Services:

Charge for Services (routinely or occasionally)

Average

Do Not Charge

Property & Casualty (% of agencies providing) Claims Services (beyond traditional services)

17.6% 20.6% 26.5% 17.6%

50.0% 57.1% 55.6% 16.7%

50.0% 42.9% 44.4% 83.3%

Loss Control/Engineering/Safety Risk Management Consulting

Data Analysis

Workers Comp TPA Premium Financing

2.9%

100.0%

0.0%

29.4%

70.0%

30.0%

Self-Insurance Programs

2.9%

100.0%

0.0%

Household Contents Inventory Services Identity Theft Protection Programs

11.8%

0.0%

100.0%

5.9% 2.9% 5.9%

100.0% 100.0% 100.0%

0.0% 0.0% 0.0%

Captive Ins. Company Consulting/Management

Other

Other included payroll service, Cert trax, certificate tracking and CSR24.

Charge for Services (routinely or occasionally)

Average

Do Not Charge

Life & Health / Financial (% of agencies providing) Wellness

5.9%

50.0% 28.6%

50.0%

Enrollment

20.6%

100.0%

COBRA Administration

8.8% 5.9% 2.9% 5.9% 0.0% 5.9% 2.9% 8.8% 5.9% 0.0% 5.9%

100.0%

0.0%

Government Compliance Service

50.0%

50.0%

Employee Benefits TPA

100.0%

0.0%

2013 Best Practices Study

HR Consulting

50.0%

50.0%

Actuarial/Data Analysis

0.0%

0.0%

Pension/401(k)

50.0%

50.0%

Agencies with Revenues Between $1,250,000 and $2,500,000

Self-Insurance Programs

100.0%

0.0%

Investment Products (Securities, Stocks)

66.7%

33.3%

Zywave

0.0% 0.0% 0.0%

100.0%

PEO (Employee Leasing Products & Services)

0.0%

Other

100.0%

43

Other included HealthCPA medical concierge service, various single site benefits enrollment, financial organization, and life planning.