2013 Best Practices Study

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

Key Benchmarks Mgmt. Perspectives Profile Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Revenue Growth by Source (continued)

Historical Organic Growth (in Net Revenue)

Average

+25% Profit

+25% Growth

20% 30% 40%

31.3%

20.0%

15.7% 14.1%

12.5%

12.1%

12.2%

10.0%

9.5% 11.7%

7.6%

10%

4.1%

6.7%

3.0%

1.1% 3.6%

0.7%

0.6%

0.2%

0%

–1.6%

–1.3%

–10%

2007

2008

2009

2010

2011

2012

2013

Future Growth Percentage of agencies considering line of business as very important to growing agency’s revenue over the next 3 years

26.7%

Surety-Bonding

77.8%

Personal P&C

66.7%

Small Commercial P&C

20.0%

Individual Life & Health

42.2%

Group Medical/Health Insurance

31.1%

All Other Group Benefits

0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2013 Best Practices Study

Agencies with Revenues Between $2,500,000 and $5,000,000

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