Policy & Practice | August 2019

TODAY’S EXPERTISE FORTOMORROW’S SOLUTIONS

contents www.aphsa.org

Vol. 77, No. 4 August 2019

features

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Overcoming a Culture of Cautiousness The Critical Role of RFPs in Innovation

Unified Vision, Unique Transformation Oklahoma Benefits Illustrate the Power of Modularity

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Beyond Case Management Better Child Welfare Outcomes Through Relationship Management

MD THINK The Future of Maryland’s State IT Landscape

departments

3 Locally Speaking

24 Technology Speaks Five Keys to Intelligently Deploy AI and Automation 26 Eliminate Blind Spots to Improve Safety: More Eyes More Often

29 Staff Spotlight

Leveraging Technology to Strengthen New York City’s Child Welfare System

Max Daniel, Membership Operations Manager

30 Association News

5 From Our Partners Modernizing Technology

NSDTA 2019: Learn, Network, and Grow in Long Beach

28 Legal Notes

Procurements: A Performance- Based Contracting Model

Text Taunting to Suicide: The Role of Child Protective Services

36 Our Do’ers Profile Robert Hobbelman,

Chief Information Officer, Division of Information Systems, Virginia Department of Social Services

Cover illustration by Chris Campbell

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August 2019 Policy&Practice