Cap Gemini - Registration Document 2016

CORPORATE GOVERNANCE AND INTERNAL CONTROL

2.5 Internal control and risk management procedures

Measures implemented as part of constant improvements to risk 2.5.4 management and internal control systems

in 2016 Focus on the main measures implemented measures aimed at rolling-out and standardizing processes and procedures within the Group and thereby strengthening the During 2016, the Group implemented and carried on a number of Group’s internal control environment. Among these measures, the following may be highlighted: an update to the risk mapping including the identification of ◗ major Group risks; the systematic follow-up of Group Review Board technical reviews (“flying squads’’) of project teams performed by the Production/Methods and Support Department; recommendations in project reviews and during independent the implementation of a Commercial and Contract Management ◗ program in order to follow and mitigate operational, financial, The objective is to obtain client satisfaction and to maintain the profitability of projects; contractual prevention in order to meet the client requirements and to give a support to Delivery to respect contractual terms. methodology, process and trainings in risk management, in most risky contracts. Created in 2016, Commercial and Contract Management entity has implemented tools, contractual and reputational risks, during the whole contract life cycle. This program is more focused on the major, complex and the introduction of a single sales management platform for the ◗ entire Group and a global sales development procedure, to provide a standardized view per client and improve the monitoring of sales actions; the implementation of models for the global management of ◗ client accounts, ; integrating a three-year plan beginning in 2015, aimed at aligning all Business Units around the world; a global procedure and policy for sales-based compensation, ◗

the roll-out of a global application for personnel management and the implementation of a new performance management information system; the definition of a People Safety global governance system; ◗ the overhaul of the management process for international travel; focusing on management teams of the main units and the formal documentation of succession plans. a strategic review of talent with the identification of actions ◗ Constant improvement measures in 2017 2017 based on the most recent risk mapping updated in 2016. The risk management process will continue to be rolled out in Priority risk owners at Group level will formally document and implement action plans and risk monitoring measures, which will be validated by the Risk Committee created in 2016.

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Registration Document 2016 — Capgemini