Cap Gemini - Registration Document 2016

PRESENTATION OF THE GROUP AND ITS ACTIVITIES

1.5 A solid performance in 2016, reflecting further maturity of the Group

Insights & Data

North America. consultancy — also helped to strengthen Capgemini Consulting in Fahrenheit 212 — a strategy and innovation development customer relations market). The recent purchase of (one of Capgemini’s technology partners and a leader in the Manufacturing solutions focus on improving the Digital maturity of technology converge. Capgemini can help. Our Digital however, demands new thinking as operations and information gains, cost savings, and improved revenue. Transforming digitally, products, assets and operations offer the potential for productivity Digital is changing the game for manufacturers. Smart, connected Management (PLM), asset management, operations management, core manufacturing functions across Product Lifecycle ecosystem of partners, to ensure our industrial clients gain network of global Applied Innovation Exchanges and a strong expertise in consulting and technology services, combined with a system simulation, and industrial cybersecurity. We draw on deep sustainable competitive advantage from their Digital investments. well as in the onboard telematics for data collection. Capgemini’s expertise in the mechanical and electronic design of products, as Through these different business lines, the Group is able to offer (Cybersecurity, Connectivity, Analytics, Cloud) to help the industry service. Finally, Capgemini has all the technological expertise manufacturers in widespread locations, with the same quality of global presence also makes us a partner of choice to support Things. to successfully make the jump into the age of the Internet of Operations Technology (OT) and the Company’s IT systems. expertise, we are one of the few players that bring together markets. As a provider of both technological and consulting infrastructure. The Group benefits from a unique position in these Digital to meet two types of needs: the optimization of industrial Capgemini’s Digital Manufacturing service uses all the benefits of configurations of production processes, factories and proactive maintenance, etc.) and increasingly intelligent operations management (remote management, preventive and each workload to the environment which meets its requirements increasingly hybrid and multi-Cloud model, enabling them to move while migrating the applications portfolio to the Cloud. best. This allows performance and risk factors to be balanced Cloud-native applications, and SaaS implementation. services including assessment and migration, development of and public Cloud managed services. In between come applications infrastructure services that encompass many private Cloud options, expertise in defining a Cloud strategy and roadmap, to way of working for the enterprise. These range from advisory Choice , a complete portfolio of services that deliver a Cloud-first The Group meets the needs of enterprise customers with Cloud Digital Manufacturing

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of IT platforms to manage insights and data. decision centers. To this end, the Group uses three fields of the relevant business activity for the client; and finally, the creation conversion of the data into useful information, then into insights in industry: data collection, in particular data from sensors; expertise, making Capgemini an unconventional player in our particular, ensure they are delivered at the right time to the right clients with relevant actionable insights to their business and, in context, the role of the Insights & Data service is to provide our of business competitiveness in the decades to come. In such a insights we draw from this data will act as the most effective driver Digital revolution we are witnessing. Capgemini’s vision is that the connected ( via the Internet of Things), data is the heart of the In a world where people and things are becoming more and more Cybersecurity , Cloud ) enabling companies to undergo an Transformation , Insights & Data , Digital Manufacturing , its ability to draw on the Group’s other fields of expertise ( Digital end-to-end transformation. increasingly intelligent and adaptive. The service also benefits from design and the integration of IT systems, which are becoming encompasses transformation consultancy, customer experience service is fully equipped to handle this complexity because it organization and its IT systems. The Digital Customer Experience ecosystem, and necessitates a radical transformation of the requires an extensive knowledge of a company’s customer experience and turning it into a driver for growth is complicated. It marketing. This is thanks to Oinio’s partnership with Salesforce and the implementation of Cloud-based CRM solutions and Digital Munich, Oinio is one of the major European players in consulting strengthened our Digital Customer Experience service. Based in In early 2016, Capgemini announced two acquisitions that customer experience. Of course, creating a high-quality customer counts nowadays is your ability to provide a compelling, engaging world where new technologies drive new behaviors, it’s no longer Customer experience is the catalyst for Digital transformation. In a enough to rely on your products as the critical differentiator; what priority for the Group in 2016. Together with Digital, Cloud services business remained a key accelerates, it’s becoming a ubiquitous delivery option for all kinds Cloud is no longer an emerging technology: As adoption The new normal. of IT. This is reflected in the Group’s Cloud headline ‘Cloud first: geographies, trending towards public Cloud, especially in the Cloud adoption continues to grow strongly across all sectors and most mature markets such as North America. Our clients modernize infrastructure and reduce costs, but as an enabler of increasingly see Cloud technologies not just as a way to new services. Most of our enterprise clients are adopting an Digital innovation, agility, scale, and reduced time to market for Cloud as a strong platform for growth 1.5.2 Digital Customer Experience

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Registration Document 2016 — Capgemini