MAROC_TELECOM_REGISTRATION_DOCUMENT_2017

DESCRIPTION OF THE GROUP, BUSINESS ACTIVITIES, LEGAL AND ARBITRATION PROCEEDINGS

Description of the Group

Skills development Skills development is at the center of all Maroc Telecom’s HR processes. It rests in large part on the Annual Performance Appraisal (EAP). The EAP is an opportunity to discuss formal targets and performance and to assess an employee’s expectations and career prospects. 3.1.3.3 EMPLOYEE BENEFITS Maroc Telecom offers a number of fringe benefits to its employees and their families: – grants to purchase a means of transport (car or motorbike); – grants for the hajj; – housing loan agreements with several banks to facilitate home ownership. The housing loan rates are negotiated with the banks and supplemented by Maroc Telecom; – assistance and insurance contracts for medical transport; The challenges of sustainable development and social, societal and environmental challenges lie at the center of the policies of many countries. The objective is to value human capital and natural resources in economic development policies and reduce inequality and poverty. As a major telecommunications operator in Africa, the Group has integrated the concerns of sustainable development in its growth strategy for severalbyears. This strategy has also been based on the three principles of economic efficiency, social equity and environmental responsibility. TheGroup has been working for a number ofbyears to facilitate access to communications services for the greatest number of people and conducts a number of programs for the well-being of the population. It maintains responsiveness-based relationships of trust with all its stakeholders, whether employees, customers, shareholders or suppliers. Maroc Telecom’s sustainable development policy is built around three major challenges: – bridging the digital divide, whether in geographic or social terms, to make information and communication technologies accessible to everyone in every region, no matter how remote; – contributing to the social and economic development of the country by encouraging business and job creation, facilitating access to education and knowledge, supporting humanitarian initiatives to help those in need, and continuing to support culture and sports;

– additional health insurance to improve the coverage of medical costs incurred by employees; – death or disability cover; – an annual flu shot campaign; – a program to help smokers quit; – vacation centers in several Moroccan towns and subsidized vacation packages. 3.1.3.4 DIALOGUE BETWEEN MANAGEMENT AND LABOR Dialogue between management and labor is a tradition at Maroc Telecom. It serves as a platform to discuss the concerns and aspirations of the Company’s employees with the unions. In 2017 dialogue and discussions continued between management and employee and union representatives. – acting as a responsible corporation by upholding ethical principles, maintaining transparency in its dealings with customers, suppliers, employees and all stakeholders, and by making every effort to limit the impact of the Company’s activities on the environment. Maroc Telecom has chosen to adopt world-renowned sustainable development standards to measure, promote and build on its performance. In 2014 Maroc Telecom obtained the CSR Label from the Confédération Générale des Entreprises duMaroc (CGEM).The label shows that Maroc Telecom’s commitments comply with universal principles of social responsibility and sustainable development in line with objectives from the CGEM charter of corporate social responsibility. The charter meets Moroccan legal requirements, complies with the standards, agreements and recommendations of international organizations such as the UN, ILO and OECD, and is in line with the guidelines of ISOb26000. In 2017, Maroc Telecom pursued its strategy of continuous improvement in terms of sustainable development by calling on an independent third-party expert to measure its social responsibility performance against the internationally recognized ISOb26000 standard. The audit was conducted by Vigeo-Eiris, a leading European provider of non-financial analysis, which gave Maroc Telecom its “Vigeo-Eiris 26,000” attestation with an “Advanced” score which is the highest level on the consultancy’s corporate performance ratings scale. The score confirms the convincing results regularly obtained by external assessments of Maroc Telecom’s environmental measures and its HR and quality policies.

3

3.1.3 MAROC TELECOM’S SUSTAINABLE DEVELOPMENT POLICY

65

MAROC TELECOM ____ 2017 Registration Document