MAROC_TELECOM_REGISTRATION_DOCUMENT_2017

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DESCRIPTION OF THE GROUP, BUSINESS ACTIVITIES, LEGAL AND ARBITRATION PROCEEDINGS Business activities

Maroc Telecom offers Moroccan companies an efficient, secure and affordable solution. Customers can boost their competitiveness by launching IT solutions and sharing them online with no initial investment.With abmonthly contract that can be canceled at any time, Maroc Telecomoffers companies enormous flexibility when it comes to their IT resources, which they can scale up or down as required. G-Suite G Suite is a range of cloud-based messaging, storage and collaborative tools developed by Google for businesses (software as a service or SaaS) which Maroc Telecom provides to its Business and Corporate customers along with technical support and locally based assistance. In return for a singlebmonthly user subscription, companies have access to all the software tools they need to communicate (personal Gmail, shared calendar, instant messaging and professional social network), store their files and data and share themeasily and quickly (withGoogle Drive), and collaborate (desktop publishing tools for documents, spreadsheets and presentations, and document editing and sharing tools). Secure Web & Email Maroc Telecom’s internet security pack protects customers from threats when browsing the Web and using email. The cloud-based SaaS offers firms a simple means of securing employees’ access to the internet at all times wherever they are and from any device. The Secure Web and Secure Email services are offered separately and come with their own advanced IT security management tools. Datacenter hosting This service offers firms a turnkey solution to host their IT equipment such as servers, routers and disk arrays in a data center designed in line with the latest international standards and boasting 24/7 security with video surveillance, access control, security guards, fire detection and extinguishing mechanisms, and monitoring systems. Customers can choose between full and half racks with dedicated access where they can host their own servers, routers, disk arrays and other infrastructure over which they have complete control and which they can administer on-site or remotely. DDoS security This SaaS is a turnkey solution to protect firms from loss and damage caused by distributed denial-of-service (DDoS) attacks. It is a based on a local cloud architecture and comes in bronze, silver and gold editions. Business Office 365 Business Office 365 is a business SaaS cloud-based suite of messaging,storage and collaborative tools offeredbyMicrosoft which MarocbTelecom provides to its Business and Corporate customers with local support and additional options. With it firms have access to all the software they need to communicate (customizedOutloook, shared calendar, instant messaging and professional social network), store and easily share files and data (One Drive), and collaborate (desktop publishing and document editing and sharing).

This performance was achieved mainly thanks to a strengthening of the relationships with Group subsidiaries and also an improvement in the partnerships with the big international operators. Concerning incoming IAM fixed-line traffic IAM, the volume for this network suffered a major decrease of -29% in 2017 vs. 2016 despite the fact that the call rates from a number of international destinations remained affordable. BUSINESS INTERNET SERVICES Maroc Telecom’s range of Internet services for business customers was launched to enable companies to optimize their communication with co-workers, customers, partners, and suppliers by means of flexible, upgradeable access. For businesses, Maroc Telecom provides broadband via ADSL, fiber optic, leased lines or satellite. ADSL and fiber broadband for business customers are currently enjoying high demand, given their affordability and the add-on services they offer (e.g., secure email access, domain name, optional fixed IP address,betc.). Leased lines remain popular among large organizations owing to their performance, reliability (guaranteed symmetrical high-speeds) and end-to-end security. Satellite internet access connects businesses to their remote sites all over the country with download speeds of up to 20 Mb/s and 100% coverage of Moroccan territory. DATA SERVICES Maroc Telecom offers its customers a comprehensive range of data plans: VPN IP, Ethernet, leased lines and international plans for interconnection of customer sites, with speeds of up to 1bGB/s and a choice of point-to-multipoint or any-to-any architecture. To encourage customers to upgrade to faster data and internet access, Maroc Telecom waives the upgrade fees for all customers who have been with Maroc Telecom for more than 12bmonths. Moreover, Maroc Telecom supports its access solutions by relief and burden sharing deals to ensure continuity of customer activity in case of failure. DATA TRANSMISSION CHARGES The pricing structure for data transmission consists of a one-off connection fee plusbmonthly subscription charges, depending on the data plan. Discounts based on volume and contract length apply tobmonthly subscription charges. In addition, Maroc Telecom adapts its offers and rate plans to the The catalog of value-added services was expanded significantly in 2017, offering our Corporate customers brand-new and exclusive services, such as: MT Cloud Through MT Cloud, the first infrastructure as a service (IaaS) hosted in Morocco, Maroc Telecom has positioned itself as a pioneer in cloud services for Moroccan businesses. With its new service, specific needs of each client. Value-added services

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MAROC TELECOM ____ 2017 Registration Document