Austin-Travis County EMS 2022 Annual Report

first point of contact

Your emergency is our priority

The Communications Division is the first point of contact for all patients entering the EMS system. As first responders, our Communications Medics accurately triage calls, ensure the correct response is sent and begin patient care through Pre Arrival Instructions (PAIs) before field responders arrive on scene. We take pride in our role as the voice of calm in what is often a chaotic and emotional situation for the citizens we serve. The Emergency Communications Division of Austin-Travis County EMS (ATCEMS) is based out of the Combined Transportation, Emergency & Communications Center (CTECC) in Austin, Texas. The Division has 54 full-time employees who are responsible for managing all in-coming 9-1-1 requests for EMS response in the City of Austin and Travis County jurisdictions. Communications implemented the OMEGA version of MPD (Medical Priority Dispatch) to begin collecting data on low acuity 9-1-1 calls. At the same time, we modified the dispatch point in our 9-1-1 call triage process to allow for enough information to be gathered to determine what resource most appropriately fits the needs of the patient versus only sending an ambulance. Over 140K Requests for Service

Austin-Travis County EMS - Communications was re-accredited through IAED as a Medical Accredited Center of Excellence. This is our 8th accreditation and is an accomplishment only 11 other agencies in the world have achieved.

LOCATING

TELEHEALTH

Finding patients in their homes and on the trail

Connecting patients and providers

DISTRICTS

QUALITY

Covering Austin and the surrounding ESDs

MPD protocols identify what is needed

11